The issue is that people want to believe that the
dtg is the answer to everything. This puts pressure on the reps to tell them what they want to hear. If the rep from xyz tells the real truth, then the rep from abc tells the prospect what they want to hear, Prospect buys abc machine, xyz misses out on sale, leading them to realize people buy hype and emotion, not truth, consequently they follow abc's lead.
The sooner people realize what those of us that have had success have been saying all along is true, the better off they will be. Use the printer for mostly white shirts, and only for very short run, high margin dark shirts. If you do not want to put up with a long learning curve, proper maintenance, and the expense of replacing heads then just buy the machine setup for dual cmyk. Trust me there is plenty of business for whites and lights!
With the info, and user reviews that are available online, anyone who buys a
dtg printer and then blames the dealer when it isnt easy or perfect, gets no sympathy from me.