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Originally Posted by T-BOT |  | | | | | | | | | They may be busy trying to get orders out for their regular clients, or there may be other reasons. But, referals do help. Think of them as "Transfer Doctors"  lol, serious, you would be surprised what a referal will do in any Industry. | |  | |  | |
As a small businessperson I try to cut other small businesses extra slack, but ultimately it comes down to: do you want my business or not? If they are unresponsive because they are taking care of their current customers, I guess that's an indication of my priority. If they are just inefficient and slow ... again, an indication of how they do business. I will give small businesses extra chances but sometimes I don't even get that far.
It's July and I had a similar experience with Versatranz in June, well past the times of these other posts. I actually contacted them asking for a quote on a specific job, not just asking for their marketing kit. The salesperson responded with a credit card form for the marketing kit and said they would be happy to do my job (3-color, 600 transfers, not a small job), and then I never heard from him again. I even followed up a week later asking if I was ever going to get a response, and I didn't.
I have been dealing with First Edition and the customer service there is good once you get hold of them, and I'm happy with the transfers, but I have to admit that I don't like the way my job enters the workflow. I send the artwork directly to the artroom, THEN it gets put in an in-basket for sales. It's a different sales contact every time, and it always takes several days for someone to e-mail. I wish they had a confirmation as soon as the artwork was received, and I wish we had the same salesperson. When I have a general question I don't know whom to e-mail.
I am now waiting on that same order that I offered to Versatranz; the artist uploaded it Sunday and here it is Wednesday, not a peep from FE. I am sure they will eventually get to me, but I sure would prefer knowing where I am in the workflow. This job does not have a tight deadline, but when I do have one, it sure involves a lot of sweating. Despite FE's good product, I will switch if I find a vendor with a better system and an equally good product.