[NEOFLEX] Questions: how much? what comes with it? what kind of warranty?
We are looking at several different DTG models including the Neoflex for textile printing.
I have come across 3 sites selling the Neoflex(all appear to be All American Supply sites) and each lists it at a different price so how much is the machine?
None of the sites really list much detail so what actually comes with the machine as a starter kit?
Ink?, pre-treatment? sprayer?, anything?
What kind of warranty is included?
This ? is for OWNERS of the machine
Is the tech support any good?
I would suggest you call All American yourself and request a formal quote on the machine. The quote should include a full disclosure of the warranty terms and conditions (what's covered, what's not covered, is it on-site or return to depot, if on-site - what charges apply, etc) as well as any information on extended warranties and their cost as well as specifics of training and computer specs required to run the machine/RIP software.
Before signing on the line with any DTG vendor you should see these items and be sure you are comforatable with what they say, if not, ask questions. If you get a verbal promise - get it in writing and request that both you and the vendor sign and date it. If uncomfortable with the answers or the documentation - take your business somewhere else.
Thank you for your reply to SGC.
SGC
We will top anybody in DTG industry with Best quality, Personal service (I turn off answering machine on our phone system because I hate it--. You call now you will talk with real person), lowest price (no middle man/company), Lowest price supplies, warranty, packages ---etc. You name it we got it or will do better or make it new one for top competitors. Tell me where you want to be. AA will do best to be there.
I do not know about different prices are located. I know one thing our web-site is in construction for long time with many hands. Just slip between finger stuff. I will talk with web guys.
Justin will contact you shortly. We top anyone like Walmart!!! I want to be Walmart in this industry. One thing so sure is we have 100% users satisfaction so far and will keep this way as long as All American stays (1985~).
When is NeoFlex going to fix their RIP issue...everytime I call..we have a call into our programmer its been a year maybe its time to find a new one if the programer hasn't called back
frequent timeout errors...which leads to complete reinstall...at least according to the top tech Chris...whom just put me on hold and then hung up...if there was a way to return the machine I am at that point
this forum seems to be the only way to get a response. I was just on hold with Chris..then I got disconnected and now Chris isn't available...it seems the only time I get support is when I get truely PO'd and start posting. the directions "TOP TECH" Chris just gave me blew out the whole application and the file he provided was just the application and not the supporting files...it appears to me "TOP TECH" Chris doesn't know the RIP very well...now production is down and who knows when it will come back up...Please someone end my misery...I will take 50% of what I paid for this machine to get rid of my headaches....
frequent timeout errors...which leads to complete reinstall...at least according to the top tech Chris...whom just put me on hold and then hung up...if there was a way to return the machine I am at that point
Hii Delpromo,
I am not sure what if any special stuff that is exclusive to the Rip you have, and I know this is not getting the problem fixed.
But if you really don't get any satisfaction and need to stay productive, try this rip as a download to see if it will work for you. MultiRIP GP Direct-to-Garment Printing Software for dtg Printers - Epson Digital Printers
Until it is paid for and registered, it will produce a water mark on the print.
If the machine is really good and you may consider that the machine is not the problem but only the rip!
And you can't/or don't want to return it because it is good?
Then spending the extra for another rip may be a worth while investment.
Email the above website and they may even have used this on the Neo or know someone that has, to see if it will do what you want?
I use a Flexi-Jet with the equivalent rip to this and don't have any financial interest in producing this rip.
Just thought it might be a viable backup, if things go really pear shaped with All American.
ps Justin... I did ask for you and was told you where on the phone as well....
I don't think you asked for ME, per se, since I don't work for Peter Choi. I was one of the first Flexi owners, many years ago, and now I own a Brother printer; you are probably thinking of Peter's son, Justin.
this forum seems to be the only way to get a response. I was just on hold with Chris..then I got disconnected and now Chris isn't available...it seems the only time I get support is when I get truely PO'd and start posting. the directions "TOP TECH" Chris just gave me blew out the whole application and the file he provided was just the application and not the supporting files...it appears to me "TOP TECH" Chris doesn't know the RIP very well...now production is down and who knows when it will come back up...Please someone end my misery...I will take 50% of what I paid for this machine to get rid of my headaches....
Del,
I will give money back 50% (I will give you more) tomorrow morning. call me and discuss with your leasing company because it is not yours yet. It belong to leasing company. Same as Niagara issue. When we sold out (u couldn't wait for next container arrive) you want money back? So I send money to leasing company immediately as soon as they said yes. (This was the reason you starting to post here) I could not pay you direct because leasing company's property. That is me always.
Do you remember we refused to sell to you? (we refuse to sell many times when we see the potential of issues. Skill, personality, knowledge, effort, workmanship --)
You have been get much better than start. You were hard and did not used to this kind a printer. Now you are pretty good but RIP (If we have RIP problem, how can we sell any?) Justin(my son) and Chris (tech) have been helping you more than anybody I know. It is impossible anybody cannot talk with our tech. I just call in Chris to my office and he said you solve your problem. We have no problem with RIP. I really do not know why your computer does it. I think you use this forum as a tool of contact me but you are abusing this not even have second of patient. Your dictionary does not content word "Thank"
When we refused to sell to you, You said to Justin "Please forgive me that I am not easy to work with" " I have difficulty to work with other people" Pete report to Justin. Justin call me what to do. I said " He must be a good man, let's take a chance and work with him as a project and sold to you the machine. I regret now.
Please call us for settle your money back. We want 100% satisfaction.
All above is exact your words.
Money is very important to me but not worth as Pain of yours and mine. I have 5 machines order today after user use 4 month trail. HOW? He uses RIP all day long.
Other user wants 40 machine after he finish his trail for 6 months. (2 more months). and looks good.
Thank you!!!! I always try my best on my end. I want to give you $10000 credit from list price on your Flexijet. Our List price is $18995. we sell cheaper at shows. I cannot apply to Show price. I wish you accept my offer.
You sell Flexijet at any price later and sent to me. I trust you. I have about 8-10 in my floor so do not need anymore.
Why can you say 100% as me? Because you are not. Maybe 50%? I read so many issues in your back yard in this forum. Simple. I will see you soon in your back yard where I did not give ~ before.
I agree with Don, it is impossible to give 100% customer satisfaction. Apple computers have the highest customer satisfaction out of any computer/software company, and theirs is at 81%.
You cannot please everyone, it's just impossible. So to advertise it that way, makes it look bad. I'm not saying that is your intention, I'm just saying people can easily perceive it that way. Now, if you were to get rid of problem customers by giving money back, etc, and they are no longer your customer, then I guess it is possible to keep it at 100%....
I agree with Don, it is impossible to give 100% customer satisfaction. Apple computers have the highest customer satisfaction out of any computer/software company, and theirs is at 81%.
You cannot please everyone, it's just impossible. So to advertise it that way, makes it look bad. I'm not saying that is your intention, I'm just saying people can easily perceive it that way. Now, if you were to get rid of problem customers by giving money back, etc, and they are no longer your customer, then I guess it is possible to keep it at 100%....
Z
Mission impossible!!! Tom Hank!!!! Music!!!!action!!
I am 100% and keep this way. My ego, pride, I am in control. I can do it, I will do it. Not as before. NEO NEW!!
100% satisfaction is 100%. You choose me, there is no mistake.
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