Hi Peter, I've just seen the new video of the neoflex and I have some questions.
- The servo control is for the advance, so that's why you're so proud of the registration, with repetable results, right??
- If so, is it also adjustable if the registration isn't perfect when you run the machine first time?
- The last question about the servo. Does it rely on linear encoder or is it open loop referenced to the epson encoder disc?
- Regarding the Flexijet, how fast is the Neoflex printing? Is it the same? I'm speaking of white ink pass+color pass.
- Regarding the Flexijet, how fast is the indexing speed?
- Regarding the Flexijet, how long is the print lenght? I'm not meaning the printbed lenght, but the max lenght can have the printing.
- How does works the auto clean feature? Does it waste lots of ink?
- Do you have already parts inventory enough to send one overnight to Europe just in case?
- Overall, I prefer the machines which have a custom cover and an external waste bottle, because regarding the maintenance, cleaning wiper and capping station, it does the life easier when you have to access inside. Have you thought anytime on swappin' the epson covers for a more user friendly cover system?
I would be interested in their response as well. I recently purchased this machine and have not had a pleasant experience. Quality seems to be an issue - their sales pitch did not the machine/software actual performance. which they imply "has never happened before" I asked to speak with their other customers in order to see how they are doing it but their "customers" are confidential. which leads me to the forums to waste more of my time. You should ask them how reliable thier RIP software is
When using the RIP i continue to get time out errors. working on their 4th verison, which hasn't work had to reload version 1 to get the last job out. Granted they are very friendly but being friendly is helping me make money, and spending time on RIP delays actually costs me money which I am not sure they understand or really care. Apologies only go so far.
next issue...when using their $250 platens with lighter garments the rubber is rubbing off on the shirt (their responses and I quote "To be honest with you we have not had any other complaints about these platens. Everyone seems to be running fine with these platens. " and "I use the same platens everyday and do not have these issues. ) If I am correct they are not a print shop so their use isn't the same as our use. So I am trying to figure out what do I do differently that is causing the rubber to rub off on the shirts which causes me to wash them before I deliver them to the customer.
In regards to the platens, the ones you recieved were part of the standard NeoFlex starter package. They are not the $250 platens you are speaking of. However, my techs have already been instructed last week to upgrade you to 2 larger 15"x20" platens (retail cost $500/each). They will be shipping out to you today. In regards the RIP, we've been in touch with the programmer and were able to isolate and resolve your issue. We are continually trying our best to upgrade and new features for our users. As we all know, software upgrades and new releases can be tricky. However, it is all done with the best interest of the end user in mind Thank you for your patience and understanding. Feel free to contact me anytime .
Sorry for the delay. It's been an incredibly busy day. Please see my responses below to your inquiries. If you have any further questions, feel free to contact me anytime .
Q - The servo control is for the advance, so that's why you're so proud of the registration, with repeatable results, right?? last question about the servo. Does it rely on linear encoder or is it open loop referenced to the Epson encoder disc? If so, is it also adjustable if the registration isn't perfect when you run the machine first time?
A - Yes, the repeatability of the Neo's output is an attribute we are proud of. Second color overlay and two pass printing registration is consistent due to the integration of a start of scan optical sensor and the open loop control between the print engine PF (paper feed) encoder which is monitored through (PLL) Phase Lock Loop within the print engine controller. Linear control is provided through the PLC servo controller, which allows the user to make adjustments for the second pass at selected dpi’s. Once set for a particular dpi no adjustment is necessary.
Q - Regarding the Flexi jet, how fast is the Neoflex printing? Is it the same? I'm speaking of white ink pass+color pass. Regarding the Flexijet, how fast is the indexing speed?
A – Speed? To discuss this we need to understand relationships between fast scan, slow scan, and throughput. The imaging speed that the print head delivers we will call the fast scan, this is the velocity in which it can travel while delivering image on the X plane. This varies depending on the dpi selected, and it is controlled by the print engine imaging controller.
The slow scan is the velocity in which the print engine travels on the Y plane (PF paper feed), this is also influenced by the selected dpi and is proportionately controlled by the print engine imaging controller. The print engine is indexed between scan lines in bidirectional mode in a fraction of a second. Just to give you an idea, there is no way to visually identify the head dwell time between indexing. I have not scientifically measured this but it is impressive.
Throughput is the ability of the Neo to optimize work flow and productivity by complimenting the state of the art Epson 4880 Pro print engine and taking advantage of the 42 inch print platform which provides a print, unload, reload work cycle. This enables uninterrupted nonstop printing cycles increasing productivity substantially. Also when printing two pass products or white under base products, the Neo efficiently recognizes the end of scan and last pixel delivered to the first image then returns to the beginning of the second pass without incurring extra travel time to the back end of the print platform. Although the Neo has a rapid dead cycle speed when traveling over the print platform this feature delivers high productivity during two pass and/or under base jobs.
Q - Regarding the Flexijet, how long is the print lenght? I'm not meaning the printbed lenght, but the max lenght can have the printing.
A – The Neo can deliver a 42” X 17” image.
Q - How does works the auto clean feature? Does it waste lots of ink?
A – The UI (user interface) on the system base provides a selection to set time windows for cleanings. 1hr, 4hr, 10hr, etc. The ink used for this cleaning is minimal as this is a low level cleaning cycle.
Q - Do you have already parts inventory enough to send one overnight to Europe just in case?
A – Yes, we have a full inventory to support the Neo Printing System. Print engine and print base.
Q - Overall, I prefer the machines which have a custom cover and an external waste bottle, because regarding the maintenance, cleaning wiper and capping station, it does the life easier when you have to access inside. Have you thought anytime on swappin' the epson covers for a more user friendly cover system?
A – The side cover is attached with 3 scews and takes less than a minute to remove. We do have customers that elect to leave just one screw in the cover to facilitate even faster removal.
So it is July 21st...and still no plantens received. Funny thing is we are a one day ship from Philly, hell we have delivery trucks in Philly everyday. so if they shipped on July 6th I wonder what happened. I sent Justin three emails no response. But I got a response from the sales guy when I asked to buy more ink.
Quote:
Originally Posted by aaprintsupply
Delpromo,
In regards to the platens, the ones you recieved were part of the standard NeoFlex starter package. They are not the $250 platens you are speaking of. However, my techs have already been instructed last week to upgrade you to 2 larger 15"x20" platens (retail cost $500/each). They will be shipping out to you today. In regards the RIP, we've been in touch with the programmer and were able to isolate and resolve your issue. We are continually trying our best to upgrade and new features for our users. As we all know, software upgrades and new releases can be tricky. However, it is all done with the best interest of the end user in mind Thank you for your patience and understanding. Feel free to contact me anytime .
Please trust that I did not receive the 3 emails. If I had received them, I would've responded at my earliest. In regards the platens, I will check with operations and see what the situation is. I will have a resolution for you in the morning. My apologies for any mistake.
It appears the platens were delivered and signed for on July 9th. I have emailed you the tracking information. Kindly check with your staff and let me know if I can be of any further assistance.
Slightly off subject... I noticed that I mistakenly referred to Robert as Richard in my previous post. Sorry about that Robert. Seems like the ol'workload is getting the better of me
Neoflex Textile Questions 
Thank you for your patience and understanding. Feel free to contact me anytime 
