Hello Earllin,
For help regarding this problem, please contact Kornit at:
![[email address]](http://www.t-shirtforums.com/?emailimage=2115a73bfa8719d11884e4d1337ec2b6)
. We can usually diagnose many of these problems quickly after receiving any images/information of the problem.
Thanks!
Please check out our support site at
www.kornitics.com for technical information and downloads.