 Props to Geo Knight Service
I purchased a Knight DK16 press 3 years ago from Conde, originally for sublimation use. We have also started using it for Plastisol transfers.
At some point earlier this year, the beeper stopped working. Not even knowing the warranty, I emailed my Conde rep (Derek) who forwarded my question to GK support. Within a few hours GK responded with instructions on ordering a new beeper kit (for free) and an admission that the beeper was proving to not be as reliable as they had hoped on that design. I was pretty impressed.
This past week, we took the press to a 10 day event/show where we use transfers to supplement inventory.
At some point during the week, the press had a runaway temp issue where it would just heat all the way to 600 degrees and shut down.
By the time this happened, we were pretty caught up with pressing, but we leave again this Thursday for another event, so I wanted to either fix the press or get another one so I was covered.
I emailed support at GK and they got back to me in hours with instructions on fixing the press which worked great. I went ahead and ordered a new part just to be safe, but GK insists that the modification that I did will likely last the life of the machine. They were also nice enough to expedite the parts order so it arrives before I leave again.
This is/was my first press purchase, and when I do a second, it will be a GK based solely on this great support. Most companies don't even return emails and those that do often have canned responses from Indian call centers.
Good job Geo Kinght!
DaveW | 
