Discuss the various aspects of heat press technology. Transfer paper, inks, plastisol transfers, vinyl cutters, printers, commercial usage, durability, suppliers, etc.
Is anyone else getting defective transfer material from imprintables? Or are you receiving your material with masking tape in various spots.
I have recieved eco film that has two pieces masking taped together. Transfer material that was melted in the middle of the roll (this one was taken care of). There are several other defective items I have received.
I have emailed Josh a couple times, left him voice mails, even left a message for the sales manager. No response! I have a friend with a shop down the road and she has received bad items also.
I really dont want to start using transfer material from another vendor.....then you have to pay close attention to which roll you are using so you can adjust the temp, cutting pressure and press time.
I have emailed Josh a couple times, left him voice mails, even left a message for the sales manager. No response!
In what lapse of time did you emailed and left a voice mail?
There is a chance he is out of town, or something.
I am not defending them in no ways, because I think only once I bought
something from them, but I think they are a very reputable company.
Hope you have all your issues addressed soon, and you came back a let us know.
Good luck.
__________________
As Jerry used to say : Profit is not a dirty word.
Sorry - I guess I didn't realize you were awaiting a response. I did get your last email. We have fixed the masking tape issue and we are looking into alternative ways to secure the roll, such as rubber bands.
As far as the clear tape on the roll - this is a splice. Splices are inevitable in the manufacturing process. We are going to begin tagging splices so customers know where they are on a roll and we will roll out additional material to accomodate for the invconvenience. I'd be setting you up for unrealistic expectations if I told you that you would never receive a roll with a splice - however I do agree that we need to limit them, mark them and compensate for them.
I'm waiting to finalize details with our team and management on this, but I am working on it for sure.
Sorry - I guess I didn't realize you were awaiting a response. I did get your last email. How about the message I left? Or the message on the sales managers voice mai? We have fixed the masking tape issue and we are looking into alternative ways to secure the roll, such as rubber bands. the masking tape is on the end where they are attaching the transfer to the tube. Sometimes 3 long pieces. Also, masking tape about 2 inches maybe marking a measurement from the manfacturer? In the middle of a 10 yard roll.
As far as the clear tape on the roll - this is a splice. Splices are inevitable in the manufacturing process. We are going to begin tagging splices so customers know where they are on a roll and we will roll out additional material to accomodate for the invconvenience. I'd be setting you up for unrealistic expectations if I told you that you would never receive a roll with a splice - however I do agree that we need to limit them, mark them and compensate for them. this splicing was wide pieces of masking tape taping the two pieces together. I know that a roll must come to an end, but, in the middle of a 5 yard roll? When they are fulfilling the order and its that close...take it back off... use it for samples.
I'm waiting to finalize details with our team and management on this, but I am working on it for sure.
I'm glad you can address these issues. Hoping for better product and maybe returned calls when messages are left.
We have to attach the beginning of the roll to the tube otherwise it would become loose in shipping and not feed properly through your cutter. The additional masking tape not attaching the material to the core should not be on the roll. We have fixed this as a result of your email - so it shouldn't happen again.
I did spend some time showing the warehouse team the photo you emailed which was helpful explaining the isssue. The splice I can't guarantee a fix right now. I am waiting for our general manager to return to the office from the ISA show to discuss it with him to come up with a resolution. I'll report it here when I have it.
I apologize for not returning your call - I received your email after the voicemail and thought I would just respond to it when I had a solution. The way it was worded sounded like an ultimatum of what we needed to accomplish for you to do business with us. I don't have all of the issues fixed so I haven't reported back yet. I should have responded and told you I was/am working on it. My apologies.
As far as the VM's left for management - I can't answer for that.
Understood - hopefully we have it under control now.
As discussed, here are the steps we have taken (I wanted to update everyone else, following the thread).
Defective Material –
Material defects that can be identified by the warehouse team should not be sent out to customers. Additional training has been conducted with all warehouse employees to educate on what to look for.
Splices –
Material splices will be tagged for identification. Label reads: Splice - extra ¼” yd rolled to compensate
Customers receiving these spliced rolls will also receive this additional yardage.
Manufacturing steps are being taken to reduce splices in general by 80% - this is an ongoing effort.
Tape –
3 pieces of tape are necessary to attach a roll of material to the core. No additional pieces of tape should be located on the roll.
Rubber bands will be used to hold the roll closed during shipment. This is being tested and then implemented. Should also make it easier for customers to store rolls after using.
Hopefully this helps give everyone the confidence that we do react to feedback. With this scenario we took longer to react than we should have - I apologize for that.
defective heat transfer from imprintables 
Re: defective heat transfer from imprintables 
