New Milford Photo, Beware when purchasing from them
Go to Page...
Discuss the various aspects of heat press technology. Transfer paper, inks, plastisol transfers, vinyl cutters, printers, commercial usage, durability, suppliers, etc.
New Milford Photo, Beware when purchasing from them
New Milford Photo, Beware when purchasing from them
OK, normally I never complain about any company since most stands behind their product, however, this is not the case with New Milford Photo.
I purchased a 100 pack of JetPro Soft Stretch transfer paper from them. When I opened the package to use it, first it does not have the blue grid, and then I am looking at it and trying to figure out which side to print on since there are no markings.
I figure that out and print a graphic to go on a Tee, since there is no grid to line up with; I flip it over and attempt to find the centers.
Then I run into the problem that I complained about, the paper is cut so uneven on all sides that it was next to impossible to get the centers correct.
I emailed John, no answer. I emailed him again and again, no answer. I called and the mailbox was full, I finally got a hold of him and explained the problem, he said that he would replace the paper that was almost 2 months ago.
To this day I still don’t have the replacement paper and he does not bother to answer emails anymore, so I give up.
I don’t care how you guys use this info, however, I felt it was needed to post this just in case you are buying or going to buy from them.
Re: New Milford Photo, Beware when purchasing from them
As Kelly said, not all JPSS has the blue grid.
I got mine from tshirtsupplies and it has a single black line in the center. And it IS JPSS.
I never bought anything from them myself, but it seems to me the have a good reputation here on the forum.
__________________
As Jerry used to say : Profit is not a dirty word.
Re: New Milford Photo, Beware when purchasing from them
New Milford Photo doesn't have anything to do with the cut. That all goes back to the manufacturer.
I never liked my JPSS that has blue grids bc the grids run a little off. When I use my template to line up the transfer, I have to try really hard to ignore the blue lines bc they slant downward, haha, so they really mess with my eyes.
My latest batch is white backed, thank goodness. I usually trim the excess polymer to just outline the image by about an 1/8th of an inch. If you trim the paper, I'd imagine it wouldn't really matter if the very edges of the paper aren't square.
Do you always transfer the whole entire sheet without any trimming? Do you have alot of excess window around the edges?
Re: New Milford Photo, Beware when purchasing from them
I just posted the problems that I had with the paper and since the cut was so bad, it would not go through the printer correctly, then I would say there is a problem and yes the company that sold you the paper is responsible for it, I did not buy it from the manufacture.
I will never buy anything from them again period. You can do whatever you want
Re: New Milford Photo, Beware when purchasing from them
The jetpro comes with a grid on the back and without..they are exactly the same paper and it dependss on when and where it was convertered
Gift soltuion...Please check your email. I think i have been pretty responsive. Not only have i re-sent the paper...but i have offered to refund the original order. I typically do this to make sure people don't lose money because of me. Not be a jerk, but, getting sick of getting beat up on the boards..my track record speaks for itself. Unfortunately, boards like these never reflect the countless times i have done people right. I always take the hit even when the issue is out of my control...like it was on this particular occasion
Please re-check your spam folder for the latest email from me.
The beware line is a little strong too...I mean the order was from june...the paper is fine but you didn't like the "CUT" and still i was willing to do something.....refund and resend...
I just don't get people sometimes...but hey that's me
Re: New Milford Photo, Beware when purchasing from them
If the paper is cut wrong from the manufacturer, that paper can be sold thru *any* of the vendors that carry and sell that paper. That is not something specific to the vendor, or imo, to peg on the vendor. If the vendor offers a refund and re-ship, that is great. I am not sure *all* vendors will do that.
A quick call around to those who also sell JPSS might answer that question, tho. Call up a few and tell them you think the paper is cut out of square and you want a refund. See what they say. I'd be interested to know who is willing to work with that and who is not.
Re: New Milford Photo, Beware when purchasing from them
Props to JLP for stepping up and taking this head-on. That's tough to do.
I have a few vendors that I won't use anymore because of bad experiences... but I know other folks who've had good experiences with the same vendors. Everybody has good and bad days... but I find that I can get a lot more accomplished with them by maintaining a good demeanor. Sometimes stuff just doesn't work out.... but in the end, they're just trying to do business, earn a living and support their families just like I am.
Re: New Milford Photo, Beware when purchasing from them
This one I am still on the fence. I never used New Milford Photo but that does not mean I won't. I usually base my shopping practices on my own expriences. Gift posted this today which means in two months of trying he has not got the issue resolved.
Jlaperch stated that he has responded and sent several emails and that possibly they have ended up in the spam folder. Why not pick up the phone and return his calls? Not saying that you haven't reached out to Gift which may be more than what many of the other vendors are willing to do but why has it been two months and he is still without the replacement product even though your post says that you have resent it.
Kelly you stated that the paper being cut comes from the manufacturer. What about those that buy the paper in rolls and cut it themselves. Just saying it is a possibility and JPSS is available in rolls. I happen to know of a shop selling it that does just that. I know when I order certain types of vinly and I only need a foot rather than the whole role, it is cut incorrectly or shall I say crooked. Should I have to go the extra step and buy a cutter to straighten it....NO! I don't get upset about it because usually I get more than foot anyway so I am okay with it being crooked.
Gift may not want to have to cut it.
If I were in Gift's situation I would be upset too. Would I paste it on the boards.....maybe, maybe not. Do I think Jlaperch could have done a better job at contacting Gift...yes I do.
The bottom line is customer service. Hope you can work it out, and it is sad that it had to be posted on the forums to get a resolution.
Re: New Milford Photo, Beware when purchasing from them
Quote:
Originally Posted by veedub3
This one I am still on the fence. I never used New Milford Photo but that does not mean I won't. I usually base my shopping practices on my own expriences. Gift posted this today which means in two months of trying he has not got the issue resolved.
Jlaperch stated that he has responded and sent several emails and that possibly they have ended up in the spam folder. Why not pick up the phone and return his calls? Not saying that you haven't reached out to Gift which may be more than what many of the other vendors are willing to do but why has it been two months and he is still without the replacement product even though your post says that you have resent it.
Well... I, myself, won't get this far inbetween a customer and a supplier with customer service issues. No one ever knows the whole story except for the people involved. That's why I won't defend Gift or NMP. I am addressing the JPSS issues.
Just a month ago, nearly to the day, Gift started another thread on NMP. John responded in that thread, and Gift never returned to the thread. From John's post there, it looked like he was definitely responding, and Gift didn't post back that he was still having issues at that time. But again, without knowing what the details are, I won't go to the defense of either.
I have had very positive transactions with NMP. John has promptly responded to my emails, even when they are not regarding product or a sale. That's my own personal experience with NMP, but I was only going to address the JPSS issues.
No worries, I'm still not getting involved in all of that. On to the JPSS:
Quote:
Kelly you stated that the paper being cut comes from the manufacturer. What about those that buy the paper in rolls and cut it themselves.
John will be able to answer this best, as to if he cuts his own 8.5x11 stock, or he receives it cut and pre-packaged from the mfg.
Quote:
I know when I order certain types of vinly and I only need a foot rather than the whole role, it is cut incorrectly or shall I say crooked.
Buying vinyl by the foot, imo, is a whole other animal because... vinyl by the foot, I believe, will have straight sides, because of coming off the roll, which is the important part for the rollers, and the point of vinyl is to cut it out - so as long as it's not cutting you shy on the foot, I could see it not mattering anyway.
Transfer paper, on the other hand, *should* be straight since an inkjet printer is so picky as to what you can run thru it.
The paper rolls are so big that many rows of paper can be cut from the same roll. I believe the say 3 rows can be cut.
Either way, as Gift stated, you can't get a piece of paper thru the printer that is out of square.
Quote:
Should I have to go the extra step and buy a cutter to straighten it....NO!
Agreed, and not so much for vinyl, but for inkjet heat transfers, a rotary trimmer is a common item to own. For me, it wouldn't be an added expense as it's already a part of my tool box... and a very useful, efficient one at that. If one doesn't already own one, and does inkjet heat transfers, I'd highly recommend the purchase of one anyway, even if your paper is 90* dead on at each corner. It is faster and more accurate than trimming with scissors.
Re: New Milford Photo, Beware when purchasing from them
I buy and sell JPSS and have yet to get a supply that is not marked on the back with Jet Pro Sof stretch and blue checked. I will check with the manufaturer on Monday to find out more on this. I think if I am going to buy something that is branded.. I want it branded. I want my customers sucure in the knowledge they are getting the real thing. I have bought paper in the past with a black line and believe me it was not JPSS. If the manufacture sets me streight on this then I will believe it and report as much. Lou
Re: New Milford Photo, Beware when purchasing from them
Kelly you are correct, I see your point. There are always three sides to a story. It has been my business to watch from afar but I guess I got a little close this time. I blame that on the week I had with my own vendors. I have had a paper cutter for many years and if I have to I will ensure the paper is straight for the printer, trimming the paper to me is no big deal. As with my vinyl, I have never gotten a straight cut piece, it is always shipped to me crooked but like I said I always get more than a foot so no worries.
Lou I was told that if you buy it by the roll it is not branded on the back. This was from an email I got from a vendor that claims this info came from the manufacturer. Again I say "Claims". Once you ask your manufacture get back to us and let us know if this is true.
Re: New Milford Photo, Beware when purchasing from them
Quote:
Originally Posted by jlaperch
Gift soltuion...Please check your email. I think i have been pretty responsive. Not only have i re-sent the paper...but i have offered to refund the original order. I typically do this to make sure people don't lose money because of me. Not be a jerk, but, getting sick of getting beat up on the boards..my track record speaks for itself. Unfortunately, boards like these never reflect the countless times i have done people right. I always take the hit even when the issue is out of my control...like it was on this particular occasion
Please re-check your spam folder for the latest email from me.
The beware line is a little strong too...I mean the order was from june...the paper is fine but you didn't like the "CUT" and still i was willing to do something.....refund and resend...
I just don't get people sometimes...but hey that's me
I have checked my email and do daily many times a day since I run a business. I have sent you email afer email and you do not respond nor have you replaced the paper like you claim. Lets not be saying things that are not true, if you had replaced the paper, this post would not be here
This is a discussion about New Milford Photo, Beware when purchasing from them that was posted in the Heat Press and Heat Transfers section of the forums.
New Milford Photo, Beware when purchasing from them 
