Discuss the various aspects of heat press technology. Transfer paper, inks, plastisol transfers, vinyl cutters, printers, commercial usage, durability, suppliers, etc.
I have tried to email them several times and tried to call them several times. When you call it states the mail box is full and they don't respond to emails.
Were you trying to contact them during the weekend or on a business day?
I haven't heard anything about them closing.
I have tried during the week and the weekend with the same results. I have bad paper from them and need to return it for new paper. Maybe I am out luck.
They do seem to be having problems. It is difficult to get your order in a timely fashion but are quick to take your money. I have had to question shipment on my last three orders so I am purchasing elsewhere now. Too bad but times are tough.
This is john from new milford photo...we are only having issues on the ironall dark right now...the manufacturer is reformulating the paper and it is on backorder. For this i apologize, everything else is in stock. Please hit me with a private message and i can get see what ahppned with your orders
John,
Thanks for the phone call yesterday.
I see you wrote that the IronAll dark is backordered.
Could you let your customers know when something is backordered? I just ordered the IronAll dark a few days ago.
Thanks for taking care of the other issue.
Susie
New Milford is THE PITS!!! I will never order from them again. I placed an order on Oct. 20th and today is Nov.13th...still no paper or refund (even though both have been promised numerous times now). Every time I contact them they either stone wall me or give me some lie to stall and prolong the process. John even told me that my paper was out the door and in the mail over a week ago...still no paper. He never sent it. He's also been telling me for over a week that he'd refund my money. Lies as well. This is not the first time they've screwed me over. Once I got a "bad batch" of iron all and was told it would be replaced...guess what no replacement. Once I ordered 50 sheets of something and received 25. Another time it took over two weeks for my order to arrive...which was supposedly due to their supplier being affected by a hurricane. I actually believed that one until this recent experience. NEVER AGAIN. I am warning everyone right now never order your supplies from them. They sweeten the deal with great discounts and promotions, and their products are superior so I know how attractive they are at first, but they will screw you over, if not at first then eventually down the road. They haven't had any iron all dark for weeks...for over a month, and they still don't have anything on their site indicating that they are out of stock. They're more than happy to keep taking the money of other struggling small business owners without having anything to ship them. This is unbelievable!!!!!!
Not to step on toes, but if they "screwed you over", why did you keep going back? Do they offer something that nobody else in the world offers? Seems like you would have stopped dealing with them after a couple of "bad experiences". Just my 2 pennies.
Sorry to hear jenny feels this way...normally we try and take care of out customers...but needless to say the ironall dark is killing us right now. The supplier is way behind on shipments. I am working hard on alternatives. My problem with jenny is that i kept promising based on my suppliers promises and it went on way too long...
I have refunded her money and offered to send her the paper for free WHEN it does come in. I am not a jerk by any means and feel awful when i can't provide good service
Is New Milford Photo still in Business? 
Re: Is New Milford Photo still in Business? 
