dalessandro12

I just wanted to share my experience with New Milford Photo. When I started my business, I ordered a sample of dark transfer papers from them. Everything with the order was fine and I decided to go with Iron All Dark. I didn't plan on ordering any but received an email the last week of June for a 25% discount off my order for that day, so on June 30th I ordered the 100 sheets of 8X11 Iron All for Darks paper. Shortly thereafter, I got an order for 75 black t-shirts with a company logo on it (large on the back of the shirt). On July 10th, I hadn't received my order yet and was concerned as I was running out of black transfer paper and had my big job coming up. I emailed NMP on the 10th, didn't hear anything, called them on the 11th, left message and nobody called me back.

At the beginning of this week I called and left another message and John called me back, left me a message. To shorten the story, we played phone tag all week but John didn't leave any information on my voicemail. Today, the 18th, I left a message asking to cancel my order and when I checked me email, I had an email that my order had shipped.

At this point, I wanted to just cancel my order. Three weeks to ship is unacceptable; if I would have been told it is out of stock or there would be a delay, then it wouldn't be much of a big deal, but I had no communication with them other than voicemails asking me to call them.

I am sad to say, this is the last time I order from NMP. Just wanted to share with you all.

 

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matt98

I just saw this post and need to comment. New Milford sent me paper back in May and replaced it due to a defect. I was having the same problems with the new paper and they offered a credit. I asked for store credit (which I think is more than reasonable) and to return all unused paper (used 2-3 sheets total.).

I asked for an update via email and got "done and sent." When I asked what was done and what was sent, they stopped replying to me.

They've been intentionally ignoring my emails for months now and I've given them more than enough time to make things right and was willing to work with them.

I highly recommend going to a more reputable business!

 

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dalessandro12

Quote: Originally Posted by matt98 I just saw this post and need to comment. New Milford sent me paper back in May and replaced it due to a defect. I was having the same problems with the new paper and they offered a credit. I asked for store credit (which I think is more than reasonable) and to return all unused paper (used 2-3 sheets total.). I asked for an update via email and got "done and sent." When I asked what was done and what was sent, they stopped replying to me. They've been intentionally ignoring my emails for months now and I've given them more than enough time to make things right and was willing to work with them. I highly recommend going to a more reputable business!

Yeah, when I emailed them to cancel my order I got a response "shipped".

I finally got an email response from John and I demanded an explanation. He said that he had "false" promises of a new shipment but none came through. He added that most of his customers were informed of the delay but I had not. He ended up taking an addition 25% off my already 28% order, which I appreciated, but I would rather spend my money with a company that has good customer service.

 

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tops4500

Wow. Sounds like a negative customer service trend. I placed an order with New Milford Photo over a week ago. I paid for expedited shipping and never received my order. I started calling after 7 days to no avail. I've sent emails, called and left several messages. At this point I just want my $$ back, this is no way to do business! I will never do business with them again

 

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