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marcelolopez · August 25th, 2008

Quote:

Originally Posted by InkJetCarts


	Marcelo, Please contact us at 888-497-5289 toll free or . I DO NOT want to appear to be self promoting but we have tried emailing you. We have some new cutting edge items coming that we have thoroughly tested and will be a big bonus to the heat transfer field. I have posted photos as well. Ross

I recieved the above message last Sunday, for an instant I thought well I will call tomorrow, Monday.
Then I grabbed my phone a called, just in case.
Ross picked up the phone, (working on Sunday !! )
and explained to me that the have received a new CIS system, the best he had ever seen, those were his words, and asked me if I wanted to wait a little longer I could have the new system for the money I have already paid for the older, soon to be discontinued. Of course I said yes.
I am not promoting him/his business, but I have to highlight that the first impression was very good, he said if I needed the CIS fast, he would send it today, Monday, but the old one, because he had not received the new system yet.
Well today my new C120 arrived, and I am ready to install the new CIS when it arrives.
I hope it fills my expectations.

kpk703 · August 25th, 2008

My 2 cents...I ordered the system for the C120 (refillable carts) about 3 months ago. There was no CD/DVD included with the order, however there were a number of PDFs sent in an email immediately following the order. I was not thrilled with the instructions, but with a bit of patience, re-reading and double-checking it came together in about an hour. I've had no problem with their ink and haven't noticed any significant difference from the OEM inks, except that I have no color changing with heat. I haven't called Ross cause, well, there's been no need. Once installed everything has worked fine. I ordered this system based on the past experiences of a number of users who had very positive comments and the price was unbeatable. If they have a CIS coming down the road, I'll be ordering that as well.

treadhead · August 25th, 2008

Quote:

Originally Posted by marcelolopez


	(working on Sunday !! )

Yep..this is not unusual for Ross. The last two times I've dealt with him it has been on a Sunday. The last time was on the phone and the previous time he responded to my e-mail with helpful information on Fathers Day!

You really can't ask for more than that when it comes to responsiveness.

ashamutt · August 26th, 2008

Ross has always been wonderful to me.
And VERY helpful too.........sometimes on the phone w/ me for an hour. (that was when I had no clue about re-fill carts!!! LOL!!!!) ....really...no clue at all.
So far my carts have been wonderful and the ink .....well......awesome!

I am so sorry that you had this problem.....but give it time , Ross will always make it right.

mariehutch · August 27th, 2008

Ross helped me a whole lot too. I am sure he must of thought what a dummy, but he never gave up on me until I got it right. I know my husband would never have had that much patience, but then again he won't touch the computer or printer, only the press.

hamlettsigns · September 26th, 2008

Ross helped me out after hours today with my refill carts on a 1400 and so far everything is good about to do a transfer tonight and see how it looks after a press and wash.