aplusbowling

So I've just started doing heat transfers (been screenprinting for about a year). I'm using the JPSS that seems to be highly regarded here and everything is going great, but I've got one question...

How do you explain to the customer that the "film" left around the image is a byproduct of the transfer process and will go away after washing? I'm trimming my images to within 1/8" - 1/16" of the design, but you can still see some of the film after printing (especially when you are up close). I understand that this is part of the process, but how do I let the customer know? I don't want the customer to accuse me of using "store bought" iron on transfers.

Anyone ever have this happen?

NOTE* I haven't had this happen, just want to be prepared if it does.

 

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mrdavid

I my self don't leave any film I trim right up to it I have been doing this for long time now and I have no complaints.

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deChez

I usually try to remember to let the customer know about that film when I'm taking the order..."I'll be using a commercial grade inkjet transfer paper. It won't crack or peel, it will stretch with the fabric. Don't use bleach when you wash it..." etc.

It's usually not a problem because I use inkjet transfers for one off's and small quantities.

Since you're a screen printer, I'm sure you're selling this product as the best, or most cost effective method for the particular job. I think as long as the customer knows what to expect, and why you're suggesting that option, it will be fine.

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aplusbowling

David, I'm going to try cutting a little closer to my image next time and hopefully that will ease my worries some.

Michelle, good point. Make the customer aware of the process BEFORE they see the finished product. And yes, this process is being based off of cost effectiveness for a particular job. As you can tell from my screen name, I'm into bowling. Actually, I own a bowling pro shop and get asked quite often for custom bowling shirts. Making these shirts using traditional screen printing methods usually scares people away because of cost.

Thank you both for your replies.

 

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sjidohair

HI,
I also trim around and up to the graphic or text. I leave no extra. and have had not issures so far, great luck
Sandy jo

 

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joeshaul

I concur that you should always find a good way to word your process to the customer before they buy. Another good idea is a garment care document to hand out with their finished product, with washing instructions and such. On it you can include "Due to the process involved, there may be a slight border around the design that will go away after first wash" or something.

 

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treadhead

I've never really had anybody complain about it and typically trim as closely to the design as possible.

However, I agree that it's better to let the customer know upfront.....

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mrdavid

I see you are using JPSS make one up then wait 24 hours then wash in bleach then keep it to show that it can be washed in bleach and in hot water to.

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COEDS

Quote: Originally Posted by mrdavid I see you are using JPSS make one up then wait 24 hours then wash in bleach then keep it to show that it can be washed in bleach and in hot water to.

Good suggestion, I think I will do that. I don't have a lot of transfer printing experience but plan to experiment a little. ... JB

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aplusbowling

Quote: Originally Posted by mrdavid I see you are using JPSS make one up then wait 24 hours then wash in bleach then keep it to show that it can be washed in bleach and in hot water to.

Great idea! I'll do that. I stopped by a craft store today and picked up an Exacto knife set and a cutting board. I'll reply back with my results.

Thanks again!

 

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Girlzndollz

Thank you, David. That was going to be my comment as well.



Aplusbowling, there is nothing better than seeing a sample in person to let a customer decide if they are okay with the product.

I would suggest a freshly pressed unwashed sample, in addition to the washed sample, so the customer can compare the results. It is worth more than a thousand words.

PS: Good to see you, David.

 

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