Thanks for all the responses - The machine was from Nor Dale Clothing and on their auctions it is called the Black Magic. I have received a response back from them and they are saying I need to tighten the pressure but I have or have had the pressure so tight I cannot hardly get the machine open...so don't think that is the issue.
Question about turning the transfer around - am I understanding that it might work to repress the transfer? When I open the heat press the transfer is pretty loose from the shirt.
I am going to my shop in about an hour and will try pressing the shirt before applying the transfer and will also try the towel under the shirt. I will also try to turn the shirt and repress the transfer - I am thinking that perhaps I should lessen the time on each press if I am going to turn the shirt and repress the transfer.
Also someone mentioned using a teflon sheet - I have one that I use on my rhinestones when I am working on certain fabrics on my purses or totes because they will scorth but did not try it on the heat transfers because I thought perhaps the top half of the shirt was not getting enough heat or have wondered if I am getting too much heat or uneven heat.
Thanks for your responses - I will keep you posted on my progress...If I don't solve this soon I will be out of shirts
Sharon the Queen of Glitz but the Dummy on Heat Transfers.