Discuss the various aspects of heat press technology. Transfer paper, inks, plastisol transfers, vinyl cutters, printers, commercial usage, durability, suppliers, etc.
I have been trying to get in touch with Josh from imprintables for the past three days. I have sent an email and called him three days in a row and have not recieved any response. Not too happy with the customer service. However they do have transfer vinyl on overstock sale so I guess when you have good pricing (because of the sale) customer service is not that much of a priority. Has anyone else had this problem or is it just me
Imprintables customer service is usually top notch.
Have you tried calling their direct line 1-800-347-0068 (to speak with someone else) in case Josh is out of the office for a while? Sometimes people attend tradeshows or go on vacation or get sick.
I order from Imprintables often and haven't had any problems, Josh isn't my sales rep ,but occassionaaly he answers the phone or if my rep is gone he offers me a lot of help.
i agree, he even helped me here on t-shirt forums. he answered about 4 questions i had for him. it was about 1130 midnight, my time (pacific standard). i believe he's on the east coast, not to sure though.
Josh and Imprintables , they are great,very friendly, helped me with a purchase. I'm starting up, he helped me make sure I had everything I needed, not a lot of useless xtras, a great price and called me a couple of times to make sure I am happy with the products and if I had any probs./questions. Im still a newbie, but their support has helped me alot, he,s prob at a trade show, or something. Try To P.M. him?? All in all the best ive dealt with, (being a newb I dealt with ALOT of places trying to sell me things I didnt need) I could go on and on>>>>>>>>>>>>.................
__________________ Newbie with $5000 worth of new equipment: gx24,epson 1400 w/CIS, pheonix phire 16x20, hotronix auto cap press, etc.,etc...
I contacted Josh earlier this week just fine, I used the phone number listed in the Exclusive Discounts section. I didn't order anything but samples (my first attempt at heat press vinyl since Roland's HTM, which was disappointing), he seemed decent and I've only heard decent things about him.
I would like to thank everyone that responded to my message. From the responses it seems like IT IS JUST ME! .
The only reason I was a little dissappointed is that I was told that he was in the office on the phone two times I called and to leave a message and I still did not get a response but I suppose things happen and from all the positive response I recieved from all of you Im guessing there was probably a good reason for it.
I would like to thank everyone that responded to my message. From the responses it seems like IT IS JUST ME! .
The only reason I was a little dissappointed is that I was told that he was in the office on the phone two times I called and to leave a message and I still did not get a response but I suppose things happen and from all the positive response I recieved from all of you Im guessing there was probably a good reason for it.
Hi Leo
I've sent a response by PM - sorry for giving you a bad first impression.
Imprintables customer service 
Newbie with $5000 worth of new equipment: gx24,epson 1400 w/CIS, pheonix phire 16x20, hotronix auto cap press, etc.,etc...
