Discuss the various aspects of heat press technology. Transfer paper, inks, plastisol transfers, vinyl cutters, printers, commercial usage, durability, suppliers, etc.
I am wondering if anyone out there has a good contact with ArtBrands? I bought some items from them and now cannot get them to reply to me either by phone or email.
I would call and ask for Susan Hunn at 1-877-755-4278, ext. 6086 or ask for Larry Levine. These two individuals are ones who I've had email communications with.
Are you having problems with any of the items you were sold?
I would call and ask for Susan Hunn at 1-877-755-4278, ext. 6086 or ask for Larry Levine. These two individuals are ones who I've had email communications with.
Are you having problems with any of the items you were sold?
AB
Thank you for the names! I'm sure that will help.
Have not yet tried applying them... I hope they will be okay.
They came in a damaged box (twice) so I hope that does not affect the transfers.
I think part of the problem is UPS, but they also should package them better, I think.
I am wondering if anyone out there has a good contact with ArtBrands? I bought some items from them and now cannot get them to reply to me either by phone or email.
Anyone had any luck with them?
Thank you.
Clem
Hello,
I am sorry that you have had this experience. What state are you from? I will make sure that in the future you get the service that you deserve.
We have had the flu running through the company. Even though we have a large sales staff we had quite a few people out in the past two weeks due to flu.
Catalog: We ordered our catalog from China. We purposely ( at great expense) had DHL air them in to our facility. that worked but when it was shipped someone at the post office didn't read the instructions to send it priority so all of our catalogs were sent out bulk. We are very dissapointed that this happened but if you ordered a catalog from us it should now arrive any day now. We are very proud of our new selection. We believe that it is a very diverse collection this year. We are also working very hard to get all of our old best sellers in stock and ready to go for your season this year. Thank you. If you need further help please email me at
will I do not like the way this was handled with every time I call it is going to be next week I even got my INVOICE but still no Catalog when calling. People are rude when asking about this. And I am not happy with this and now looking for new Business to Deal with for Transfers
Sorry about that experience generally people who work with us are not rude. Please read my previous post and hope that will explain it. If you have any problems in the future please contact me personally.
Tried more than one person, too, including the mgr. and got no reply.
This after an order that did not go smoothly.
Is Artbrands some huge company that swallowed up ImpulseWear or some itty company that is not able to cope with doing business on the same level as ImpulseWear was?
Hi Clem I would bet that Art brands has made lot mistakes . but the way I judge company is by there way of handling them when I Email and keep getting the same answer then when they send me an INVOICE and there is no catalog and I call them to ask what is going on they cant even tell me on the phone then when I ask if this is the way you do bussiness they cant even answer that and just keep asking me if there is any thing more they can do I say I want my money back then there is no one there. Now here they are trying to be nice about the whole thing here on the forum they can keep the money I have lost more then that on other things and yes there are more companys out there and yes I will be looking sorry for going on like this but I feel there should have treated this more professional
Artbrands is not a small company. This situation is the exception not the rule for us. You will find that we care about our customers and will do anything to make you all happy. When you see our catalog you will be see the effort that went into this years selection. There are in fact over 400 new designs including some great new licenses, processes etc. That is a monumental effort. Last year we introduced over 700 new images. We are very bullish on the transfer industry and will be introducing more and more products. If there are any problems you can always contact me directly I answer all emails. Thanks
Your representative is Carla. She has been originally with Impulse WEar and now Artbrands llc now for over ten years. She is a very good rep and her accounts seem to love her. I am sorry that you had a bad experience. We will be happy to send your 25 dollars back. We strive to make our customers or potential customers happy. If you read my previous post we did in fact spend lots of money flying our catalogs in from China and unfortunatley they were sent out by the post office bulk instead of priority. As you know the 25 dollars is refunded on your first order anyway if you kept it. Please contact me directly if you ever have any other problems. Thank you.
How to get ArtBrands to reply to query? 
