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debsdesign · August 28th, 2007

Has anyone else had trouble with Spot98.net ? I can't get my order and this really childish person there keeps sending the same email to me over and over & over..... Just wondering if I was dealing with a legit company? No email address and only a recorded answering telephone

Rodney · August 28th, 2007

Yes, spot98 is a legit company.

It's hard to say what's happening with your situation, because we don't know all the details of your order.

They have contact information on their website though. That should allow you to get in touch with them.

badalou · August 28th, 2007

Pick up the phone and call them. That's the fastest way to resolve problems. And be sure to ask for the person in charge.

Rodney · August 28th, 2007

Quote:

Originally Posted by badalou


	Pick up the phone and call them. That's the fastest way to resolve problems. And be sure to ask for the person in charge.

Deb did mention that she tried to call and got a recorded message:

Quote:


	No email address and only a recorded answering telephone

Maybe you could contact her via PM and give her a better number to try for Spot98?

T-BOT · August 28th, 2007

hi Deb88,

I work for spot98.net

I asked customer servive here "Antonia" and she tells me that there are no incoming emails relating to Order status enquieries from clients today.

Are the emails you are getting bounce backs from our automated Auto Reply email address that is NOT monitored nor service related ?

Try contacting the service dep. via our Help Center: Contact: Products/Services Info.

or for basic order trancking info go here: Order Tracking Begin

our tel# is on the home page: http://www.spot98.net

Just curious, did you not receive an order confirmation like this after you paid for your order ?

-----

Thank you for your Order and Payment.
All Stock Item Orders ship out from Toronto Canada Warehouse within 24hrs during Business Days. Custom Made Orders may take longer to ship because they need to be made according to client Order Details and Custom Order contract agreements.

With Wholesale Materials by the Roll (5 yard rolls), Orders may ship from the Canada or USA Warehouse or both, transit time may vary depending on order type ans destination.

Stock Item Orders that ship within 24hrs., any additional Changes to Your Order, Shipping Address Changes or Other Changes relating to your Order you are Required to Contact us NO later than 10:00 AM EST of the following business day VIA our 24/7 Help Center Only.
Help Center URL = http://www.spot98.net/office/service.html
If you have paid for your order/purchase already and need to Submit Artwork, please Submit it here: http://www.poclick.com/GENERAL/submit-artwork.html

--- FREE T-SHIRT TRANSFER ---
Do you have a Website ? Get a FREE T-Shirt Transfer with your website Address. Just place a Link to Us on your site.
Get the Link Code Here: http://www.spot98.net/htdocs/link_to_us.html
========================================
Please note that No further Email Order Confirmations/Shipping will be sent to you.
DO NOT reply to this Email because this Mail Box is NOT Monitored.
========================================
Thanks again and have a great day.
Spot98-net
Customer Service
POclick Accounts Management
Order Processing

-------------------------------------------------
CONFIDENTIALITY NOTE:
This email message is intended only for the person or entity to which it
is addressed and may contain information which is
privileged, confidential, copyright or otherwise protected from
disclosure. If you have received this email message in error, please
notify us immediately.

Contact Antonia at the service email address, im sure she can help you.

T-BOT · August 31st, 2007

Quote:

Originally Posted by debsdesign


	I can't get my order and this really childish person there keeps sending the same email to me over and over & over

Hi again Deb88, Lucy here from spot98.net

Just to confirm, the EMAILS you are getting are NOT from a person, they are Auto Generated emails from a mail box that is NOT Monitored. So everytime you send an email to that NOT monitored email address you will always get a AUTO REPLY over and over. I hope this makes sense.

You have not contacted "Antonia" at the service email i provide above (also in your Order confirmation Email). But we have gone all out to find out how we can help you.

I found your order, you are debsdesign.us ...correct? yes, your order was shipped out according to your shipping instructions via EXPRESS Post.

[

Quote:

Originally Posted by debsdesign


	No email address and only a recorded answering telephone

We provide 24/7 help and email forms for various departments in the Help Center section of the site. For future reference, just login to the help center to get a reply within 24hrs or less.

As for the telephone calls you may have made, I talk to " Jamie ", the girl that handles all Tel enquireries and she tells me that there were no messages from you. Jamie phones everyone back when necessary. I assume you hang-up and did not leave a message.

btw, Jamie is a very nice person.

Please contact us (via the proper help/service lines) if you need more help.

Sorry for the trouble, we try our best but we are not perfect.

Kind regards

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