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Urgent help needed with Hotronix Auto Open



 
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Old November 17th, 2009 Nov 17, 2009 5:09:26 PM -   #1 (permalink)
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Default Urgent help needed with Hotronix Auto Open

Hi,

I need urgent help as we are in the middle of a print run right now for 400 shirts. My 16x20 Hotronix auto open stopped working. Basically it pops up by itself, but then the gas lifts won't lift up. Even if I try forcing it up by hand, it's stuck. Anyone have this problem happen and how did you fix it?

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Old November 17th, 2009 Nov 17, 2009 6:29:51 PM -   #2 (permalink)
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Default Re: Urgent help needed with Hotronix Auto Open

We had this problem or something similar to this with our hat press made by them - If you hit it will it is opening it doesn't open right. I think we had to unplug if from the wall and let it reset. We left it unpluged for about a min - Don't know if this is any help but I think if you can get it reset the auto open will work like normal.
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Old November 17th, 2009 Nov 17, 2009 10:37:21 PM -   #3 (permalink)
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Default Re: Urgent help needed with Hotronix Auto Open

Quote:
Originally Posted by rhinestonetransf
We had this problem or something similar to this with our hat press made by them - If you hit it will it is opening it doesn't open right. I think we had to unplug if from the wall and let it reset. We left it unpluged for about a min - Don't know if this is any help but I think if you can get it reset the auto open will work like normal.
Well that's how the problem started, the gas spring would stop half way up so I would have to kind of help it up manually. Then all of the sudden the gas spring just stopped working all together so it would stay stuck shut. I couldn't even manually raise the press.

So what I did was take the gas spring off the press and one is stuck shut and won't even open, the other gas spring just moves in and out but doesn't resist anything so my guess is both springs are shot. I bought it used as a demo product so I will have to see if I can get replacement parts under warranty. I've only have it 2 weeks.

For now I have to use a makeshift manually lift to hold the press up while I place another shirt on the press.
 
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Old November 23rd, 2009 Nov 23, 2009 12:47:45 AM -   #4 (permalink)
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Default Re: Urgent help needed with Hotronix Auto Open

Quote:
Originally Posted by TshirtGuru
Well that's how the problem started, the gas spring would stop half way up so I would have to kind of help it up manually. Then all of the sudden the gas spring just stopped working all together so it would stay stuck shut. I couldn't even manually raise the press.

So what I did was take the gas spring off the press and one is stuck shut and won't even open, the other gas spring just moves in and out but doesn't resist anything so my guess is both springs are shot. I bought it used as a demo product so I will have to see if I can get replacement parts under warranty. I've only have it 2 weeks.

For now I have to use a makeshift manually lift to hold the press up while I place another shirt on the press.
Just FYI, if you didn't try it... You can call Stahls and they'll put you thru to a tech that may be able to talk you thru something over the phone.

We were trying to figure out how to disable the beeping on our unit bc we were in a place that we didn't want it constantly beeping at a show... Thankfully they had a back room where we were able to set it up because there's no way to disable the sound as it's built into the board!! LOL

Hope you got your problem taken care of.

-K
 
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