No returns, ever...thats my policy. I will send another shirt, if I accidentaly sent the wrong shirt innitially, but that has never happened. I cahrge $5 per shirt for customers to exchange their shirt.
This is a tough one, but id generally say the same thing, 30 day return for almost any reason.
I am pretty much going to apply this to my shop when its up and running online in a few months time.
Ive often read that one of the major concerns a customer has about a store is the credibility of that store and how trustworthy they are.
Yes, no doubt im sure there are some unforchunate cases where you have one bad egg who will proove to be a challanging customer, but for the most part I think having a good returns policy can help sales.
But mind you, you also have to be fair to yourself and your business, so again yes, you have say... 30 days to return it, providing it wasn't worn, ripped or something that cannot be accounted for by damage in transit or your own error on your end and not the customers end.
And who knows, if they buy once and are happy, that return customer who ends up buying again and again could become an advocate of your store when talking to others.
The best thing I find about tshirts, or so I beleive, will be that a tshirt at some point, worn by someone, is brought up in discussion and if THAT person who hears where they got the shirt from looks up your site and see's a reasonably fair return policy, you may just get another sales [or at least in a perfect world]
a tshirt at some point, worn by someone, is brought up in discussion and if THAT person who hears where they got the shirt from looks up your site
This happens more times than I can count (based on customer responses of how they found my site).
Depending on the t-shirt I'm wearing, I also seem to get a lot of comments like "where did you get that t-shirt" (although most people offline get glazed over eyes when I say "threadless" or "t26.com" ) I'm actually a bit surprised by this phenomenon, since I wouldn't consider myself an overly "approachable" person in "real life" T-Shirts can definitely be interesting conversation starters.
At this time, we are selling our t-shirts out of our booth at a local craft consignment store and at art fairs, so we don't have to deal with returns. We are looking to set up a website to sell them and will probably apply a 30 day return policy with a "restocking fee" to cover shipping cost.
I have a question. Is there a way to protect yourself from a retailer who may order say 1000 shirts and then upon receiving "within 30 days", wants to return say 1/3 of the order because they are for "whatever reason" not satisfied with the order or even a worst case scenario wants to return the "entire order". I ask because some of the members have a "no question" return policy. Shipping can be pretty expensive on a large order like that.
Has anyone here ever had a problem like that and is there is a way to prevent returns like that if the product is completely fine, but the customer may have over ordered or your product is not selling to the retailer's satisfaction. Curious as to how everyone would react.
If the product is damaged, of course the customer has a legit reason for return, but what if it's "just not what they expected". I would think it would be unfair to have 1000 shirts returned to you and you're stuck with the whole order and shipping costs.
I think it would be very unfortunate for a customer to return 1/3 of 1000 tees. On orders of this quantity you would cover all bases before you even begin printing by getting artwork & pantones signed off & taking a deposit up front
I guess one way of protecting yourself would be to state that "all sales are final with a satisfaction guaranteed policy" in addition to collecting a 50% deposit upfront. The retailer would know that once purchased they can only return or exchange for damaged items or wrong sizes. Is that realistic?
I'd offer a 100% return policy. Although they would have to return the product and pay the cost of postage.
Good Morning.
I wanted to follow up on this subject.
If you allow returns do you:
-Charge a restocking fee?
-Pay for the return if it is your fault?
-Have the customer pay for the return and you provide free shipping on the exchange (if it was your fault)?
There are other scenarios but I think you know understand the gist of my inquiry.
Thanks in advance ofr your thoughts on this subject.
How do U deal with return policy? 
