esqstudio

When we go into fastRIP from fast artist
IT READS DONGLE Error. Dongle not found or not valid but
the light is on and ideas

 

Reply With Quote

equipmentzone1

Allen,
This is almost definitely a software problem. If your dongle is working fine, it means your license files need to be reloaded in FastArtist. It's a simple process that I can help you out with by direct connecting to your computer tomorrow.

For a really quick fix, you can try uninstalling FastArtist, then reinstalling it from the original disc.

Please call the Equipment Zone support department at 201-797-1504 or email with your contact info and we'll be happy to help.

-Alex

__________________
EquipmentZone.com - Veloci-Jet XL Direct-to-Garment Printer • SpeedTreater Auto Pretreat
Direct-to-Garment Inks - Supplies - Tech Support • Fast T-Jet DTG Printer Parts

 

Reply With Quote

esqstudio

Quote: Originally Posted by equipmentzone1 Allen, This is almost definitely a software problem. If your dongle is working fine, it means your license files need to be reloaded in FastArtist. It's a simple process that I can help you out with by direct connecting to your computer tomorrow. For a really quick fix, you can try uninstalling FastArtist, then reinstalling it from the original disc. Please call the Equipment Zone support department at 201-797-1504 or email with your contact info and we'll be happy to help. -Alex

Thanks man. I sure will give you guys a call been messing around for 5 hours.

 

Reply With Quote

SaintsDesigns

Ditto ... only 7 hrs lol

 

Reply With Quote

Juan81

You can also look for the Product files in your FastArtist/FastRIP CD
the files to look for are

Productp
and
Productp.lcf

There will be four of them copy all of them and paste them to the root directory of FastArtist. Then look for the FastRIP folder and paste them in there as well. That should be it.

 

Reply With Quote