I just purchased the Brother PR620. I am new to this machine. I have the advanced hat hooping system PRCF3 which should sew an embroidery field of 2.5" x 5". I am running into the problem that my machine is not recognizing the advanced hat hoop. It is only allowing me to do a design that is under 2" tall, which is the standard size. Is there another adjustment or something that I am missing here?
Thanks, Nancy