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McCrockett · October 6th, 2009

Hello all. I am just starting out in the t-shirt business. I recently purchased a small Epson WF30 with a corresponding CIS. After several agonizing hours of trying to set it all up - I ultimately get a "replace cartridges" error. So I tried everything from turning the printer off and on, reinstalling the cartridges, and even purging the air out of the tubes - but with no success. This printer seems to work great with the regular cartridges that came in the box, but not with the CIS. The printer obviously thinks the cartridges are empty, but this is simply not the case...

Any suggestions??

ladyjn13 · October 7th, 2009

I had many issues getting my Sawgrass Artainium CIS setup the first time and needed to run many nozzle checks and clean the heads. One thing that finally worked, was raising the inks up about an inch for printing. It just was not working and the Sawgrass tech support offered to replace the cartridges because one or more of the chips might be bad.

I'd say try raising the inks slightly, running a head cleaning/nozzle check cycle, and if that does not work contact the company that manufactured the system.

McCrockett · October 7th, 2009

Thanks for your reply. By raising the inks up, do you mean reducing the amount of air in the cartridges (less air = more ink). Also, by cleaning the heads, do you mean the heads in the printer? I'm sorry, I'm very new to all of this. But I think I can do both of those.

ladyjn13 · October 7th, 2009

The CIS we're using came in a box with a lid, I inverted the lid and placed it under the ink, thus raising the box up by an inch. After printing, I remove the lid and again place the ink box back on the table, level with the printer.

Epson has some built-in utilities for their printers that perform nozzle checks and head cleanings. These help to move the ink through the system.

We had a lot of air in the tubes and needed to prime the cartridges a few times.

I hope this works for you.

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