Today I ordered 300pcs of one part, 75pcs of another, 100 of a 3rd part.
If they process my order and ship it today I would get it tomorrow...I live in a city that has a Johnson Plastics warehouse.
The thing is this:
They 150 of part #1 in CA, and the rest somewhere else. They have some of part #2 in a THIRD location and also some in PHX, but not enough to ship the entire 75pcs. Same thing with Part #3 (They are in Minneapolis)
So, SOME of my order is shiping from CA to PHX and will arrive in 2 days (Monday)
Some of it will ship from PHX and I will get it tomorrow. Some will ship from Minneapolis, and it is past their shipping cut-off, so it will be tomorrow, we won't get until Wed/Thu NEXT WEEK!
PLUS I am now paying 3-4 different shipping charges.
This is crazy! I want to call ONE place, and have the material ship from ONE place...and if the advertise having a warehouse in my town I want to get it all there!
It is not my fault they have their inventory all over hells half acre and I have to pay 3-4 shipping fees.
Anyone know a good vendor for sublimatable blanks: Plaque Plates, Unisub Aluminum, Dash Plaques, Name Tags, etc...
I know about BestBlanks, but they are 5-days ground shipping from me (Florida to AZ)
I need a PHX or LA source.
Mugs too! Who wants to ship them across the country!?
We are in the Phx Valley as well and have found any vendor that we deal with on a regular basis will stock the items we regularily purchase in the closest location. I would assume Johnson Plastics would do the same for any regular customer.
I agree that this is unexceptable. Please email me your contact information off line. I know that I can not change what happened to you, but I would like to try to make things right, and correct this, so it does not happen again. We work hard to keep inventory levels in all of our locations at a sufficient level to service our customers, but sometimes problems do occur. I appreciate your feedback on this. I am off today, but I will start on this today as soon as I receive your information.
You don't have to send me your info. I found the order, and I am researching it to find out what happened. Again, thank you for your feedback on this, and please feel free to contact me anytime for assistance.
I guess I owe Johnson Plastics an apology for throwing them under the bus here in a public forum BEFORE I called THEM to give them a chance to fix things for me.
As it turns out, some of the parts I ordered are not super fast sellers and they like to stock what sells... which makes sense.
Additionally, When they split an order across 3-4 warehouses the order taker has the discretion to comp the shipping on one of them. (Which they had already done in my case)
I got a call from a guy on his day off that works there, and also from a guy whose name ends in "Johnson" (might be related?)... so I think it's safe to say that as a general policy they are interested in making sure their customers like them.
I was also a little more anxious to receive this order so I could play with my new GX7000. Nothing worse than having a shiny brand new sublimation rig and then having nothing to sublimate.
I guess I owe Johnson Plastics an apology for throwing them under the bus here in a public forum BEFORE I called THEM to give them a chance to fix things for me.
Glad you fessed up. Let this be a lesson to all you out there. CALL THE VENDOR before you start complaning in a public forum. If you did that there would be a lot less of these kind of posts and a lot more "XXX's customer service is awesome!"
Glad you fessed up. Let this be a lesson to all you out there. CALL THE VENDOR before you start complaning in a public forum. If you did that there would be a lot less of these kind of posts and a lot more "XXX's customer service is awesome!"
I agree, thank you for coming forward and following up with your post with more info about how they addressed the issue (and how it might have been handled better on both ends)
Working directly with the vendor when a problem arises is ALWAYS the best way to go.
There's so many reasons/sides/possibilities, when you post the issue in a public forum, it can sometimes give an unfair representation of a company for those reading.
Although it can feel good to get something off your chest , "throwing someone under the bus" as you put it should really be seen as the last resort after you've tried unsuccessfully to get an issue resolved directly with the company/person.
Also note, jlarby, I'm not making this post to throw you under a bus or pick on your post either. Mostly posting this reply to get the information out there for other people who happen to read this thread who may get frustrated with a transaction and want to post before working with the business.
Thanks also to jpkevin for addressing the issue in a positive manner to help get it resolved. That was a super fast response!
I deal with Johnson Plastics and find them very good to do business with. I did have a split order similar to yours, but they fixed up the shipping - everything was fine. I've been very happy.
do they sell the pet bowls or am I just not seeing them?
I have never used them but thought I may give them a chance since they are close to me and conde is not
I just wanted to let everyone know again that I do appreciate any feedback. We are not perfect, as we are a human run enterprise, but we are constantly working to improve our systems. I can understand a customer's frustration at an order that was not fulfilled as expected, as I was a sublimation customer of many vendors before I started working here almost 4 years ago. That being said, I am always available to help. Please feel free to contact me anytime. Thank you to everyone.
What's Up with Johnson Plastics?? 
, "throwing someone under the bus" as you put it should really be seen as the last resort after you've tried unsuccessfully to get an issue resolved directly with the company/person.
