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Discuss the various aspects of dye sublimation printing: printer selection, press time, durability, new technologies, etc.

need a little help!!=(



 
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Old March 14th, 2008 Mar 14, 2008 6:58:49 PM -   #1 (permalink)
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Default need a little help!!=(

trying to set up my epson 1400. It has a bulk system, I have bled the lines twice and it keeps going back in the tubes, I have also tried to print a alignment to see if anything would happen, it was moving like it was printing and nothing just a blank paper!
I am going to go crazy!!!! HELP!!!!!

Thanx!
 
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Old March 14th, 2008 Mar 14, 2008 8:49:49 PM -   #2 (permalink)
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Default Re: need a little help!!=(

Have you done the Epson 1400 nozzle check to see which colors are printing and which are not? The air going back into the lines is not always an issue. I know you can also bleed the 1400 cartridges from the bottom if it is an ArTanuim sysytem from Sawgrass. Personally I have owned a bulk system for the R1800 (100% garbage) and now one for the 1400. The 1400 is designed better but the parts used are incredibly cheap. I my humble opinion it is not made well compared to what you apy to run it. I will never buy an Sawgrass bulk system ever again. Shame on me for the second one.
 
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Old March 14th, 2008 Mar 14, 2008 9:05:02 PM -   #3 (permalink)
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Default Re: need a little help!!=(

Quote:
Originally Posted by azballbusters
Have you done the Epson 1400 nozzle check to see which colors are printing and which are not? The air going back into the lines is not always an issue. I know you can also bleed the 1400 cartridges from the bottom if it is an ArTanuim sysytem from Sawgrass. Personally I have owned a bulk system for the R1800 (100% garbage) and now one for the 1400. The 1400 is designed better but the parts used are incredibly cheap. I my humble opinion it is not made well compared to what you apy to run it. I will never buy an Sawgrass bulk system ever again. Shame on me for the second one.
The bulk system is from the paper ranch, so I am not sure who they get it from, but I did do a nozzle check and that did absolutely nothing also...nothing was printed on the paper! I guess I will just have to get a hold of them tomorrow!
Thanks for your help I was hoping that would work!
 
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Old May 19th, 2008 May 19, 2008 11:16:25 PM -   #4 (permalink)
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Default Re: need a little help!!=(

Having Exactly the same issue with the Epson 1400 and The SublijetIQ bulk system from Sawgrass. The Red light for the Ink is on solid red, and the power light is on. When I send the print head out to the marker indicator, it says the Magenta is out. I use the syringe to pull the ink into the cartridge so they are half full. The light is still on. Is it a bad cartridge or can i get a chip resetter to fix the issue?

It won't make any test print with the red ink light on. Any assistance would be appreciated.
 
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Old May 19th, 2008 May 19, 2008 11:31:33 PM -   #5 (permalink)
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Default Re: need a little help!!=(

Just a personal opinion based on two bulk systems - these things should not be sold with dye sublimation ink. Plain and simple you will lose more time, waste more money and get extremly frustrated with horrible results. Like many before me and many that will follow, it took me two failed attempts at bulk systems to realize the only route is an Epson 4800 series printer. I have never had one single issue with the Epson 4800 and now you can find them in excellent condition on this site and ebay for the $800 range.

Not what you want to hear or what I wanted to hear but life is much better with the Epson 4800 or 4880 printer.
 
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Old May 21st, 2008 May 21, 2008 9:11:03 PM -   #6 (permalink)
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Default Re: need a little help!!=( EPSON 1400 w/ SublijetIQ

Sawgrass tech support reports this as a bad chip on the magenta cartridge. So here's the process to replace it since they won't send me out a replacement empty magenta plastic cartridge. They told me to pry the chip off the cartridge. It has a small (less than 1/4 of a mm, thing that looks like one of the nylon bits that hold a garment tag for like price on a shirt from the store) this is at the top of the chip. The chip is about a 1/4" w x 1/2" h, and has a small pin at the bottom. The only way to get it off is to bust off the top tag type holder. The replacement chip - taken off another bulk system will never go back on it. So I held it in place while refitting the Magenta cartridge. The size will just wedge it back in.

THE NIGHTMARE BEGINS...

Ok so the chip fixed the red light.

I tried to print the largest size possible since this is billed as being able to do a 13" x 19". No such luck.

This will not handle it. I upgraded to the latest POWER IQ 1400 driver. Still is wasting my time. It won't print more than about 1/3 of a page then it kicks out the paper. I do not load more than 1 sheet in since I know these thing love to waste materials.

So I kill the job by stopping the print spooler under services (Win XP). Unfortunately in order to completely flush the job I have to reboot.

I tried also to reduce the file size and print to an 8.5 x 11" (300 dpi RGB) paper and still does the same thing. Prints about half the image then BANG out it comes and it looks for more supplies to GOBBLE up. Stop the spool - reboot. Followed all Sawgrass instructions to the T.

I wrote to SAWGRASS Support waiting on their response. Quality of this driver is in question. And or Epson conjunction software issue.

This evening I thought I'd try something different, save the image as a JPEG (smaller etc size) NADA did the same thing.

Using Photoshop CS2. Windows XP.

This process is suppose to be easy - so far I am very disappointed of the entire SAGA with SAWGRASS up to this point.
 
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Old May 21st, 2008 May 21, 2008 9:47:42 PM -   #7 (permalink)
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Default Re: need a little help!!=(

Quote:
Originally Posted by Art_Director
The light is still on. Is it a bad cartridge or can i get a chip resetter to fix the issue?
Yes, the ink light means one of the chips is not being read properly. This happened to me and I tried to reset the cartridges about 5 times. Then I looked at the chips and I could see some glue covering a couple of the chips. I took my finger nail and pulled the glue away from the chips. Reset it and it worked perfectly. Try this and see if it works. Good luck.

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Old May 21st, 2008 May 21, 2008 9:58:21 PM -   #8 (permalink)
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Default Re: need a little help!!=(

Quote:
Originally Posted by dragonfly0006
The bulk system is from the paper ranch, so I am not sure who they get it from, but I did do a nozzle check and that did absolutely nothing also...nothing was printed on the paper! I guess I will just have to get a hold of them tomorrow!
Thanks for your help I was hoping that would work!
What does it look like? Is it a plastic box with a lid or is it a rack system that does not have a lid? The box style is from Sawgrass.

Here are some of the things that you want to look at. Make sure that the box is on the same height of the table as the printer. Make sure all the plastic clips are released. Make sure that the tubes going into the cartridges are sealed to the top of the cartridges. Make sure that the plastic blue connector clips from the bags are completely sealed to the clips from the bulk feed system.

If none of these works, then you need to get Sawgrass or Mike from The Paper Ranch on the phone.

Best wishes.

Mark
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Old May 21st, 2008 May 21, 2008 10:04:17 PM -   #9 (permalink)
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Default Re: need a little help!!=( EPSON 1400 w/ SublijetIQ

Quote:
Originally Posted by Art_Director
I tried to print the largest size possible since this is billed as being able to do a 13" x 19". No such luck.

This will not handle it. I upgraded to the latest POWER IQ 1400 driver. Still is wasting my time. It won't print more than about 1/3 of a page then it kicks out the paper. I do not load more than 1 sheet in since I know these thing love to waste materials.

So I kill the job by stopping the print spooler under services (Win XP). Unfortunately in order to completely flush the job I have to reboot.

I tried also to reduce the file size and print to an 8.5 x 11" (300 dpi RGB) paper and still does the same thing. Prints about half the image then BANG out it comes and it looks for more supplies to GOBBLE up. Stop the spool - reboot. Followed all Sawgrass instructions to the T.
One of the things that I would try to do is print just an outline of a box that is 12.5" x 16" using the Epson driver. If this works, then you know you have an issue with the Sawgrass driver. If it does not work, then you might want to look at replacing the Epson 1400 driver. Just trying to help you determine what the potential problem could be.

I can say that I have run a couple of 1400 printers at different trade shows and I think they are a huge improvement from the 12800 / 1800 printers. Hopefully, these early challenges will be corrected soon and you will get to see how fast this printer can produce transfers. Best wishes.

Mark
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Old May 22nd, 2008 May 22, 2008 5:27:15 AM -   #10 (permalink)
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Default Re: need a little help!!=(

i have a 1400 with a CIS that i disassembled to work like regular cartridges. Even before I hooked it up I knew the CIS would be trouble. Now I just hit the ink button, when the ink moves into position to be changed out, I flip the lid, and put new ink in with a syringe. The cartridges always read full, but with the clear cartridge cases, it's easy to see when they need to be changed out.
 
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Old May 22nd, 2008 May 22, 2008 8:05:53 PM -   #11 (permalink)
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Default Re: need a little help!!=(

Reply to DaGuide:
Is it a plastic box with a lid, The box style is from Sawgrass and has the official sticker.
The box is on the same height of the table as the printer.
There are no plastic clips, and I did raise this point (missing) at the original sale and was informed that they do not use the clips anymore.

Replacing the Epson 1400 driver (OUCH NOT RECOMMENDED - keep reading). Just trying to help you determine what the potential problem could be.

Just a note " The EPSON driver has been modified to include additional ADOBE technology. When I first tried this thing out that latest driver did a hose job on my entire PC. It used the SnagIt (TechSmith) ICON and took over most photoshop and tiff file icons.

So I ate dirt and completely reformatted my machine. Then as any dumbass would I reinstalled the NEWLY AVAILABLE EPSON 1400 DRIVER. 0 for 2 completely hosed the machine once again and I reformatted the second time.

Onto the 3rd time is a winner I reinstalled the original Epson Driver, Completely reinstalled all apps, files etc. Like a 3day event per time. Even EPSON had no clue. So you see why I'm really hesitant to touch the Epson driver.

Remember the POWERIQ print setup will print their color chip sample just fine, which is a fairly large file.

I tried last night to save my graphic into several other file types other than PSD CS2's a JPEG did the same thing, 1/3 along the way BANG out it comes, then stop the spooler and reboot to stop from wasting materials.

I do appreciate the discussion since were all busy. I have an 1800 that has never had a glitch. Do you have both the 1400 and the 1800 driver outputting from the same PC?

As far as the INKS not staying in the lines I basically had to waste about a fifth of a syringe from each bag to maintain the line pressure. At $250 bucks a bag this sucks too - Sawgrass in case your reading these posts...

Sawgrass technical support has gone AWOL and did not acknowledge my email, and the email was distributed to 3 support techs more than 30 hours ago. So they must be stumped.
 
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Old May 22nd, 2008 May 22, 2008 8:35:38 PM -   #12 (permalink)
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Default Re: need a little help!!=(

From DaGuide: One of the things that I would try to do is print just an outline of a box that is 12.5" x 16"

This has failed also. I created a 13 x 19 inch document in Photoshop CS2 @ 300 dpi white bkg. Then I did each of the K C M Y as a 4 pt box one inside the other about a 1/2 inch apart at 100% ink color.

The print did 3 inches worth of the box then skipped 3 1/4 (white - non print) then did 4 inch stripes (box sides), then skipped 6 inches (white - non print) then did 3 inch stripes (box sides), and then reached the end of the paper. Never printed the other end of the 4 boxes. So I stopped the spooler. Wrote this reply and now I will reboot once again.

Suckgrass!
 
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Old May 22nd, 2008 May 22, 2008 9:30:03 PM -   #13 (permalink)
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Default Re: need a little help!!=(

That is really weird with the 1400 Driver. I am running Vista 32 and installed the Epson 1400 driver about 1 month ago. It worked perfectly fine for me. Just curious, do you have a 2nd computer (even a home computer) that you can try and install the software? I only ask because there are several 1400 users on this forum and I would expect to hear more complaints about the 1400 driver by now. Maybe there is something on this specific computer that is the root of the problem. So, trying a second computer might come up with a different result. Just something to consider if you have another computer.

I have the following Epson drivers installed on my computer and have printed successfully to all of them: 1400, R1800, 4800 and 7800. So, I don't think it has to do with having multiple Epson drivers.

When you ran the test above with the box, did you run it through the Epson driver only - not PowerDriver IQ? Just can't tell by your post. If it still spits it out, then I don't think it is not the Sawgrass driver that is causing the problem.

Just putting some suggestions out there. I hope your holiday weekend gets better. Best wishes.

Mark
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Old May 24th, 2008 May 24, 2008 6:18:44 AM -   #14 (permalink)
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Default Re: need a little help!!=(

Doesn't anyone else use a Mac for graphics? All the stuff with drivers not working, and reinstalling programs is exactly why I do.
 
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Old May 26th, 2008 May 26, 2008 8:38:45 AM -   #15 (permalink)
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Default Re: need a little help!!=(

OK Bit the bullet - Taking DaGuide's recommendation. Art Director upgrades the EPSON driver... last time it was in the 5.1 range (the crash and burn driver - thanks EPSON). That driver avoid it at all costs. Since then this newer 6.1a version has been posted. Installer is run, looks like it's installing, then never finishes the process, never got a box like successfully installed.

So fearing the worse I look in my Printers folders and see another 1400 ICON. Viewing Properties on the driver, indicate a new driver version 6.1 (copy 1). So "crossing my fingers" I REBOOT.

I'm able to print now without issues, at least to the first 5 shirts. 3 vaporware basic (used performance apparel setting photrealistic and vivid (better)) and 2 Hanes SoftL'ink - vivid.

2 I did on ASH, and I would recommend using a 1 pt outline on anything Grey. The Ash seemed to really knock back the image, in photrealistic mode, so I most likely would use vivid only on Ash color shirt..

The white shirts were brilliant. Although I'm seeing a little shift on the Gray's into a greenish tint. Would I color compensate in the EPSON driver to perfect? I did not see the same sort of controls in the POWERIQ like I see in the advanced setting in most Epson drivers?

Or should I just correct in the Photoshop.
 
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