 | Quote: |  | | |  |
Originally Posted by DAGuide |  | | | | | | | | | Did you get your machine at the Long Beach Show? I ask because the ArTainium ink is made by and packaged by Sawgrass. I just talked with them at the Orlando Show and they are close to having them, but the only ones out there right now are beta chips. If it is working for you, then great. I know some other machines that were having problems. Hopefully, it will be cleared up this week because the 4XX0 series of Epson printers are one of the most popular ones for a production shop. They barely every clog up. | |  | |  | |
I purchased my machine from Conde the first week (maybe 2nd week) of January.
The only issue i have had was that my inks were running out and the machine didn't know it was. I have 110ml carts and they believe the chips on them were 220ml chips.
I was told right now Conde is installing the Chips on the Carts until Sawgrass is ready to start doing that.
It sucked because it caused me to be down for almost a week, seeing that we didn't know what the issue was and the printer thought I had ink, so we (conde tech support and I) was a clogged nozzel.
They were very adimit that it was not a bad cartridge. But after the 3rd one...yes 3rd one.....and my basically saying that it had to be the cartridge, They asked me to open the 3 cartridges to see if they were empty or if they had ink. They were all empty.
They said they would refund me the 3 overnight shipping charges that I had occured trying to get the machine up and running.
Other then that it has been flawless. My biggest issue now is color matching on shirts. (matching color side panels on shirts)
by the way, that only happned on the colors...not on the Photo Black.