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[DTG HM1] INK PROBLEM- No white INK- 1st Trial



 
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Old September 3rd, 2009 Sep 3, 2009 10:02:36 PM -   #1 (permalink)
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Default INK PROBLEM- No white INK- 1st Trial

yesterday, I had 1 problem. now, i went through all 8 dumpers(with syringe), but not able to get white ink at all.

-though, i checked nozzle check..thought i might get white ink (b/c i have WIMS system).

-When i start Maintenance program & click on "INK CHARGE" Nothing happens. "DTG Kiosk HM-1" is my default printer. is that fine?

->I am not getting white ink at all when i pull ink to dumpers. what should i do next?
 
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Old September 3rd, 2009 Sep 3, 2009 10:05:34 PM -   #2 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

When you do a nozzle check do you have cmyk? Are you just missing the white?
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Old September 3rd, 2009 Sep 3, 2009 10:10:20 PM -   #3 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

ya, I don't have white at all. from first time. I pulled dumper again to check if i have white. i don't have white at all...not able to get any through syring.
 
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Old September 3rd, 2009 Sep 3, 2009 11:41:11 PM -   #4 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Sounds like you have a flow issue...
1) Is this a new machine or used?
2) Have you ever gotten white ink out of this machine?
3) What is the humidity in your room?

Answering some of these questions may help others or myself to answer your questions.
 
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Old September 3rd, 2009 Sep 3, 2009 11:58:14 PM -   #5 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Quote:
Originally Posted by HM-1 Addict
Sounds like you have a flow issue...
1) Is this a new machine or used?
2) Have you ever gotten white ink out of this machine?
3) What is the humidity in your room?

Answering some of these questions may help others or myself to answer your questions.
-New HM1, starting first time
No white ink in Nozzle check yet.(only CMYK). probably something wrong with computer setting(which send nozzle check), I am getting white INK to Waste bottle when i do INK CHARGE now.

-Maintenance program fixed. 2 things to consider for Vista users.
1) right click on Maintenance's exe file, go to properties, then Compatibility. check Run this program in compatibility mode for "Windows XP(service pack 2)
2) check Privilege Level box

NiL
 
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Old September 4th, 2009 Sep 4, 2009 12:05:15 AM -   #6 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

It was nice talking to you Nil Try printing your nozzle check on a clear piece of plastic or acrylic, as sometimes its there, just that its hard to see the white. Chances are since we got the ink going through the lines and it is in the spit station and the capping station, then chances are it is on the nozzle check as well but just hard to see.

Just wanted to let others know, I walked Nil through the process of changing the operating system to windows service pack two, as he had the same problem as I did when I first got my machine, that it did not run properly in vista.

He was trying to get his white ink through the lines with only head cleans from the top of the machine, which was not creating enough force and pressure to push the white ink through. Once I helped him get his maintenance program working by switching the windows operating platform, he was able to do ink charges and create enough pressure to push the air through the lines and get white ink This was a new printer that he is just setting up and getting to use.

Nil let us know if printing the nozzle check on a clear plastic or acrylic works On the nozzle check it does not put a lot of ink, it is a very fine amount and sometimes hard to see.
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Old September 4th, 2009 Sep 4, 2009 12:21:40 AM -   #7 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Quote:
Originally Posted by sunnydayz
It was nice talking to you Nil Try printing your nozzle check on a clear piece of plastic or acrylic, as sometimes its there, just that its hard to see the white. Chances are since we got the ink going through the lines and it is in the spit station and the capping station, then chances are it is on the nozzle check as well but just hard to see.

Just wanted to let others know, I walked Nil through the process of changing the operating system to windows service pack two, as he had the same problem as I did when I first got my machine, that it did not run properly in vista.

He was trying to get his white ink through the lines with only head cleans from the top of the machine, which was not creating enough force and pressure to push the white ink through. Once I helped him get his maintenance program working by switching the windows operating platform, he was able to do ink charges and create enough pressure to push the air through the lines and get white ink This was a new printer that he is just setting up and getting to use.

Nil let us know if printing the nozzle check on a clear plastic or acrylic works On the nozzle check it does not put a lot of ink, it is a very fine amount and sometimes hard to see.

-I am sure about white color. Can't see any white INK after Nozzle check....I did saw through light. if is their any, i can feel it atleast. I know there is no white. using transferent paper.
 
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Old September 4th, 2009 Sep 4, 2009 5:05:56 AM -   #8 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Nil,
Have you been to training yet?
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Old September 4th, 2009 Sep 4, 2009 7:33:32 AM -   #9 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Quote:
Originally Posted by Don-SWF East
Nil,
Have you been to training yet?
yes, i went to training at chicago.
 
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Old September 14th, 2009 Sep 14, 2009 6:23:21 AM -   #10 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Have you spoken with tech support? Has the issue been resolved?
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Old September 19th, 2009 Sep 19, 2009 10:11:03 AM -   #11 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Problem solved. 1 more Quick question. can i print (very) small logo on Polly bags?

b/c i don't want to waste any money in custom packaging...thx
 
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Old September 19th, 2009 Sep 19, 2009 10:47:10 AM -   #12 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

Quote:
Originally Posted by trytobecool
1 more Quick question. can i print (very) small logo on Polly bags?

b/c i don't want to waste any money in custom packaging...thx

You might be able to print the poly bag but the ink will not stick to it.

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Old September 19th, 2009 Sep 19, 2009 2:37:24 PM -   #13 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

it will stick temporarily? I mean until they get their or you talking about after wash?
 
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Old September 19th, 2009 Sep 19, 2009 2:51:29 PM -   #14 (permalink)
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Default Re: INK PROBLEM- No white INK- 1st Trial

You might be able to get the logo printed on the plastic bag. But you would have to air dry it. And the minute you rub it it will come off. So I would not try it.

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