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Need help with DTG Kiosk Problem



 
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Old December 23rd, 2007 Dec 23, 2007 11:58:06 PM -   #1 (permalink)
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Default Need help with DTG Kiosk Problem

i am getting a purple, cyan and magenta line down my shirts. Its always in the same place.

You can see it at www.fantasyartwear.com/Photo478.jpg

DTG is closed for the holidays, anyone know what this is and how to fix it?!1

Thanx,
Ken Whitman
 
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Old December 24th, 2007 Dec 24, 2007 4:58:47 AM -   #2 (permalink)
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Default Re: Need help with DTG Kiosk Problem

Have you tried cleaning the encoder strip and also sensor at the back of the print head. Since its in the same spot all the time that might be the culprit
 
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Old December 24th, 2007 Dec 24, 2007 5:58:46 AM -   #3 (permalink)
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Default Re: Need help with DTG Kiosk Problem

If it's in the same place everytime, the clipart is probably your culprit. Try printing something else and see if you still get it. If so, do a few head cleanings, which you probably already have, and make sure the pad at the left hand side (I can't think of the name right now) is not too dirty. If this continues with different designs also, you may need a new print head. Also, check your ink levels, they may be a little too low.

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Old December 24th, 2007 Dec 24, 2007 7:39:43 AM -   #4 (permalink)
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Default Re: Need help with DTG Kiosk Problem

Like Zhenjie said I would check your encoder strip to make sure its nice and clean (clear grayish strip running the width of the printer behind the carriage) also check your artwork

Last edited by SuddenUrge; December 24th, 2007 at 07:40 AM. Reason: more typos then usual
 
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Old December 24th, 2007 Dec 24, 2007 11:59:27 AM -   #5 (permalink)
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Default Re: Need help with DTG Kiosk Problem

Ok, just for future referance...

there was a small plastic blob- much like rubber cement - on the encoder strip. Once removed the problem cleared up!
 
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Old December 24th, 2007 Dec 24, 2007 12:27:19 PM -   #6 (permalink)
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Default Re: Need help with DTG Kiosk Problem

You should make it a weekly routine to clean your encoder strip. Always clean towards the spring, never away from it. You may also want to keep a new encoder strip and spring in house just in case. They're only about $12.
 
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Old December 24th, 2007 Dec 24, 2007 2:22:37 PM -   #7 (permalink)
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Default Re: Need help with DTG Kiosk Problem

Yep I have found a couple of times the encoder strip can creat havoc in the way the printer works thats the first thing I always clean when my printer starts printing wierd. I also clean weekly as part of my regular maintenance.
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Old December 26th, 2007 Dec 26, 2007 5:39:21 AM -   #8 (permalink)
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Default Re: Need help with DTG Kiosk Problem

Maintenance, blessed maintenance! A minute of prevention saves hours of cure.

I'm glad your problem has been fixed.

Happy Printing!
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