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DTG tip: check the warranty



 
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Old June 13th, 2007 Jun 13, 2007 5:48:22 AM -   #1 (permalink)
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Default DTG tip: check the warranty

Dont know that this is an issue from anyone else, but....

If you are considering purchasing a DTG machine, check out the warranty first. I have the DTG Digital Kiosk, and I dont know if this applies to all the other makes our not.

I called tech support for my machine the other day. I was wanting to get an issue corrected before it goes out of warranty. I was told that any part of the machine...that the ink flows through... is not warranty'd.

I did some checking on the parts, and all in all.... they are not expensive. I did not ask what the motherboard costs, but the print head is $299. The other items that I see that could present a problem

Capping station--- like $40
Pump/wiper assy--- $18
Dampers (where the ink goes just before going into the print head) $39 each

From what I am learning...these will be the more likely items that would go bad... the capping station is unlikely to fail.

The issue with mine that the ink sets in the capping station after a head cleaning. It builds up and then gets dragged and dropped onto the shirt. After talking with tech support, I found that the wiper/pump is the most likely culprit. The price is not bad, but found out that it may be able to be fixed. The pump itself is like a wheel with a roller. The tubing from the capping station goes into the pump. The pump moves the rollers around...pinching the tube and forcing the ink to move. Best way to imagine it is if you have seen a heart bypass machine on TV. It is possible that the tube is out of align. Not a tough fix if you are mechanically inclined at all.

Anyway... not sure about the other machines.... but if you are looking to buy... read over the warranty first.

If you have one already.... it appears... for the most part.... that repairs are not tough and parts are reasonable.
 
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Old June 13th, 2007 Jun 13, 2007 6:41:32 AM -   #2 (permalink)
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Default Re: DTG

The Warranty sounds like the T-jet Warranty. Most if not all manufacturers will be reluctant to warranty any part where the ink could clog up, mostly because many ink clogs are due to improper cleaning and maintenance which is user controlled. I do know that a while back My T-jet got a clog due to a bad batch of ink and they replaced the print head free of charge, but any other time we have to pay. It's definitely something to add into your cost of running a DTG Machine.
 
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Old June 13th, 2007 Jun 13, 2007 8:18:08 AM -   #3 (permalink)
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Default Re: DTG

The capping station on my Kiosk just went bad. They are sending a new one out for me to replace. They said it should be fairly easy to replace without needing a tech to do it, so we'll see and I'll keep you guys updated.
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Old June 13th, 2007 Jun 13, 2007 9:12:33 AM -   #4 (permalink)
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Default Re: DTG

actually the capping station was the only thing I have ever had to replace. I called US Screen about the T-jet capping station and they next dayed me the whole peace for free, this surprised me for the fact that I have a refurb machine. great support
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Old June 13th, 2007 Jun 13, 2007 10:05:39 AM -   #5 (permalink)
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Default Re: DTG

The capping station is not hard to change. At least from what I see on mine.
 
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