Discuss the various aspects of direct to garment printing. DTG printers include Brother, T-Jet, Flexi-Jet, DTG Kiosk, Kornit, Mimaki, Tex-Jet and others! Discuss and learn about this up and coming printing technology.
We recently replaced our head, wiper and capping station. At that time, we decided we didn't want to use white ink any more and switched them out with the light cyan, light magenta, and gray. Now, I can't print. I send the job and nothing happens. Does anyone know which settings I should change to print with the double-color?
With the Kiosk (2200 based printer), you have 7-channels of ink. Thus, you would not be printing with the Double Color or Dual CMYK setting. The first thing you can try is to send the job using just the standard Epson Stylus Photo 2200 driver. If this does not work, then you might have a loose ribbon cable or something that was not done properly when you were replacing things. If it does go to the printer, then you will next want to look at the RIP settings. Since I have no clue which RIP you are using, you will want to make sure that path (i.e. ports) between the RIP software and the printer are correct. If not, the job will go through the RIP but never to the printer. You might want to check your users manual for what the ports should be set to.
Otherwise, you might want to post something on the DTG private forum or contact your distributor on Monday. Hope you figure it out. Best wishes,
I am using dtg rippro v.03 and I can print now under the kiosk with white setting but in places of the image where there are white highlights it is using color. There must be a different setting I am supposed to use. I tryed using the driver for kiosk with no white and it didn't seem to communicate with the printer. I will hopefully talk with the dtg or rippro support on monday. Until then, I am stuck I guess. Thanks for your suggestions I will look at the port settings as well.
With that additional information, it makes it sound like your ports are not set correctly for the 7-channel printer selection (not sure what the name is called on your RIP). Below is a tech support documentation that I created for a different product that is also made by the same RIP manufacturer. This should help you some.
Why does my graphic run through the RIP, but does not print from my printer? AKA – What should the printer ports be set to? PDF Answer | Video
If that does not help you, what you can do is open up the RIP interface (the blue / gray color window that shows the job being processed. On the left side, you should see two buttons - Inputs and Outputs. Select the Inputs button and go to the Configure Printer Entities. You should see two different Hot Folders listed - CMYK+White and the 7-Color - which I have no clue what they would be labeled. Select the 7-color one and look below to se which Output Queue it is using. Then go into the Printers & Faxes folder. Find the Epson Stylus Photo 2200 queue and right click over it so you can select Properties. On the Ports tab, see which port the Epson 2200 printer is using. Under the Port column, it will say USB00_ most likely. You may need to expand the port column to see the name or you can put your cursor over this area and it will pop up. Once you know the port that the Epson 2200 is using, then do the same thing for the Output Queue that the 7-Color RIP printer is using. You want to set that Output Queue to the same port as the Epson 2200 so that they can communicate.
If the ports are set to the same, then maybe this documentation will help you out:
My ports on the Epson and PowerRIP Output Queue are set to the same, but the job does not go to the printer, why? PDF Answer
If none of these work, then you might have to completely uninstall / reinstall the software or have to wait to talk to your distributor on Monday.
Hopefully, you will figure out the answer sooner rather than later. Best wishes,
Yes, there was a discrepancy in the ports. Thanks for the step-by-step instructions. That really helped. I have another problem. Last night, I was going to re-install because I thought that might solve things. I did something and accidentally removed my software validation. I have no more validation codes available to me. I am not the original buyer of this machine. Will that cause problems getting another validation code from rippro? I can print now thanks to your help but I have an ugly watermark.
Are you still in contact with the original owner of the printer? If he / she still has a validated version on their computer, you can have them remove it and it will put another validation back into your account that will allow you to validate your computer. If not, then you are going to have to contact your distributor and ask them what they can do. I know that you can upgrade your RIP to the new version with the Print From application and you will get three new validations. I am not sure what the cost would be for this, but I heard it is substantially less than purchasing a new copy of RIP Pro.
Since I work with the same manufacturer, I know that every validation cost the RIP manufacturer money. So they have built in the cost for 3 validations into the price of the RIP when it is sold to DTG Digital. Asking for additional validations will cut into the amount of money they can make. So you need to protect your validations as best as possible.
That is the best advice that I can give. Glad to hear you got your ports set correctly. Best wishes,
Yes, I contacted the original owner and they have already removed the software from their computer. They are willing to talk to the manufacturer to request another validation code if that is what is required. Can you just pay for another validation? Would an upgrade work if the software I am upgrading is not validated?
Yes, I contacted the original owner and they have already removed the software from their computer. They are willing to talk to the manufacturer to request another validation code if that is what is required. Can you just pay for another validation? Would an upgrade work if the software I am upgrading is not validated?
The Flexi-jet I own has a RIP with three validations. If you removed the validation, then that is supposed to place that validation back in your account. If the former owner removed their validations then you should have three validations again. At least that is the way it was explained to us.
However sometimes it just doesn't seem to work that way. Given all validations have been removed, I don't understand how it cost anyone anything other than a few minutes to restore the previously removed but erroneously unrestored validation.
If you can get access to the original owner's computer, then you can tell if they removed the validation or not. There is a hidden validation folder on the C:\Drive labeled "AX NF ZZ". If that folder is there, then you can most likely get a validation back by reinstalling the software. You have to have the RIP Interface on the computer before you can remove the validation. That folder alone will not do it. Here is a video on removing the validation of a similar software (not dtg RIP) that uses the same validation system:
How can I remove the validation from one computer and put it on another computer or put it back into my account? Also used before reformatting a computer's hard drive. PDF Answer | Small Video | Large Video
If you upgrade to the new version of the software, you get a new Product Code with three activation codes in your account. The old Product Code will not work with the new version and all the new features will not be added to the previous version from what I have been told. So it might be best to just pay the upgrade and not have to worry if your computer crashes and you lose another validation.
Michele, the cost per a validation is based on the RIP Manufacturer using a 3rd party licensed validation system. Every validation incurs a royality cost the RIP manufacturer has to pay to the 3rd party vendor.
Mark I understand that part- that there is a cost to issuing a new validation.
The part I don't understand is that if the validations have been removed, and therefore are supposed to be available again, in this case it seems there should be no additional cost to anyone. Wouldn't either the RIP company or the validating company- I don't know which- be responsible to restore a validation that properly should have been restored automatically when the validation was removed? It is in that case I was saying I don't understand why there would be any cost, other than the time to correct the error. I have heard several times of folks who removed their validation but then couldn't use it again ( not just second owners but also original owners) , so they had to make a call to get it restored.
This seems to be the scenario Jazz is involved in- where validations should be available but are not. Jazz had a working validated copy of the RIP, then removed the validation and now cannot validate.
If you join the dtgamerica.com forum and talk to fred on there, he can restore your validations. I had a problem with mine a while back and he just voided out the three that came with my machine and gave me a new number for 3 new validations. I am not sure with you buying your machine used, but it should work the same way. I would contact fred, SWF or mesa to see how you can go about this. I did with fred thru the forum, but you do have to join first. To join you will need to contact mesa or SWF to request an invitation code. Hope this helps.
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If there was a problem or error going through the removing the validation process, then that would be a different issue. Jazz never mentioned that was the problem. The only ways to remove the validation where it is not added back into the account for later us is if you delete the hidden validation folder or if you reformat the hard drive (i.e. deleting the folder and all the other programs as well).
This brings up something else. The validation that is on Jazz's computer might not match the current software on the computer. If Jazz tried to install the latest version, then the previous validation process will not work on the new version. So Jazz might want to uninstall the existing version and go back to the DTG forum to find the link for the previous verison. This is the same thing that would happen if a Flexi-Jet user tried to install the latest version of that software without upgrading it as well.
I have no clue if there is going to be a cost to get another activation code or not if my suggestion above does not work. That is something for Jazz to talk with DTG about. My recommendation of upgrading the RIP to the latest version is based on getting three new activation codes and getting access to all the new features as they are released. Otherwise, this same issue could come back up if the computer crashes later on or the folder is accidentally deleted again.
Everyone- thanks for all your comments. There are alot of intelligent and helpful people on this forum. What would I do without it?
I wanted to let everyone know that there was nothing I could do but purchase another set of validations. The original three had been used up!
Unfortunately the first validation was put on a computer and then deleted without properly going through the removal process so that the code was still available.
The second validation was installed on
my mac or maybe it was my in-laws borrowed laptop. Who knows???-couldn't properly remove it after it's vanished. The software was not compatible with my mac- don't know what happened there.
The final and third chance was on the computer I have hooked up to my printer now. After switching out my white inks, I needed to change my settings and because I didn't realize I had an error in one of my port settings, I thouht I needed to re-install. In that process, I accidently removed validation without getting the code to replace it. It cost me. Lesson Learned.
We are back in business now. Everything is in good order I believe. I will let everyone know what I think about the switch from using white inks to using lights instead.
Not using white anymore on Kiosk 
Re: Not using white anymore on Kiosk 
Re: Not using white anymore on Kiosk 
