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Discuss the various aspects of direct to garment printing. DTG printers include Brother, T-Jet, Flexi-Jet, DTG Kiosk, Kornit, Mimaki, Tex-Jet and others! Discuss and learn about this up and coming printing technology.

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Almost unnoticed



 
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Old May 9th, 2008 May 9, 2008 4:10:38 PM -   #1 (permalink)
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Default Almost unnoticed

In the hustle and bustle of our business lives we often don't notice something that, just a short time ago, would have seemed impossible. It just occurred to me that something like that happened in our office today. It's made even more awesome by the fact that, today, it's hardly anything unusual.

This morning one of our techs spent 2 hours on the phone helping a customer of ours get going on his T-Jet. The customer was in Hanoi, Vietnam and the 2 hour call (with video!) was free over the internet through Skype. That we sold a printer to someone in Vietnam would have seemed impossible 20 years ago. And perhaps the best part of this is that today it's no big deal. That someone from Vietnam is using the internet today to get support from an American company is also maybe a great demonstration of how small the world has become - definitely in a business sense.

Anything is possible these days, and that's a great thing.

Harry
 
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Old May 9th, 2008 May 9, 2008 5:12:44 PM -   #2 (permalink)
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Default Re: Almost unnoticed

It is quite amazing what we take for granted and accept as normal.
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Old May 9th, 2008 May 9, 2008 5:42:37 PM -   #3 (permalink)
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Default Re: Almost unnoticed

he's probably complaining to his buddies about the heavy accents that american tech support people have (like we do when calling Dell)
 
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Old May 10th, 2008 May 10, 2008 8:47:56 AM -   #4 (permalink)
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Default Re: Almost unnoticed

Harry,
Although the technology almost goes unnoticed, what is special here is that you and your company goes the extra step. Not ever company would make this kind of service available to customers. Kudos to you for your efforts.
Bruce
 
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Old May 10th, 2008 May 10, 2008 9:50:08 AM -   #5 (permalink)
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Default Re: Almost unnoticed

World Commerce these days... I recently sold to someone in my mother's hometown in Ireland - and I'm in PA. It was very special, and yes, mind boggling to realize just how connected we all really are these days. Opens that customer base world-wide, as well as the competition.
 
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