Cute Wee Thing

Hi I'm in Australia and I am about to purchase a dtg printer - DFP DGJet 300i. It is manufactured in Japan and the company I'm buying it from insist it's the newest and best model out with self cleaning and a flawless white ink system - basically I can't find any reviews online or in these forums....can anyone shed some light?
Thanks for reading

 

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sunnydayz

Hi Jacqueline,

I have not heard of this machine before. One thing you will want to consider is what type of support you will get with a machine from japan. I would be very leary of this, as I know most machine brands and I have never heard of this particular machine. I myself have the dtg hm1. I would check to see what supplies you will need such as ink and pretreatment and where is it available also other things such as what type of printhead does it use, what type of damper system does hit have. Is it bulk in or cartidges? What do you do if it breaks down, will you be able to get support for it?

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BobbieLee

 

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zhenjie

Self cleaning and flawless? Even the $100,000 DTG machines aren't self cleaning and flawless!. If they are trying to sell you a DTG claiming these feature I would be very very wary.

 

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Cute Wee Thing

Hi BobbieLee,
Thanks for your speedy reply, I will call the company today and ask them the questions that I don't know, what I do know is that it is bulk inks 4 white and 4 colour it prints at 5760dpi it has an external self cleaning mechanism and the guys I talk to are really nice and helpful It does come with a 1 year parts and labor warranty and they also have a local technician should anything go wrong. They are sending out the head technician to install it and show me the ropes. I wonder if they have renamed the machine for their own business...I will also ask them this! I do have a pdf of the printer, is there any way I can get it to you because maybe if you see it you will recognize it? worth a try maybe? Also I pay for the printer and it takes 2 weeks delivery from Japan is there any way to safeguard this transaction as it is costing $25,000AUD + gst after all!!!!!! eek!
Cheers
jacqueline

 

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zhenjie

Interesting, I have not heard of this new DTG printer in Australia. Do you know what company distributes this? A google search doesn't bring up anything so it must be very very new (or renamed as you have mentioned).

If you send me the PDF I can have a look at it for you. Just PM me.

 

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sunnydayz

Zhenjie,

Its not from Australlia, its from japan.

jacqueline, that dpi is wrong. It goes up to 2880 dpi, here is a link I found for a company that sells this machine. dgjet . It almost looks like dtg kiosk but the control panel i think looks a little different. As far as self cleaning there is no dtg machine that is self cleaning, they all require maintenance. make sure you read all you can about maintenance before you recieve your machine because you want to be prepared for what you will need to do to take care of your machine and avoid printing issues due to things such as clogged print heads and such. There is a ton of info here at tshirt forums if you use the search function at the top of this page and input dtg maintenance.

When they are telling you its self cleaning they are selling you a bill of goods I guarantee it. Do not listen to that nonsense or you will have problems. Prepare yourself with knowledge to be able to take care of your purchase. I think what they are talking about it having a external self cleaning mechanism is simply it has a wiper assembly that wipes accross your printhead. All dtg machines have this and it does clean off excess ink but in no way does it make the machine self cleaning, and it probably has a auto cleaning cycle but this does not clean the outside areas that need to be cleaned,. You will still need to clean the surface of your printhead, the wiper assembly and your capping station. You will also need to shake your white ink on a daily basis to make sure it does not settle. Not doing these things will cause print head clogging. Also make sure to keep your area where the printer is at, at the proper humidity level.

My advice really is just read as much as you can here about taking care of your machine so that you are prepared, do not believe all of this about it being self cleaning or it will cost you money.

I hope this helps you and if you need any specific info please feel free to ask, I am more than happy to help you.

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Always do right; this will gratify some people and astonish the rest. ~~~Mark Twain
BobbieLee

 

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zhenjie

Just received the brochure from Jacqueline. It does look like a new DTG machine and looks similar to the T-Jet and HM1. Brochure doesn't specify which Epson print head it uses or inkset, but does list some new features not seen before in a DTG machine.
1) Auto preset cleaning system (I guess similar to the HM1 auto-clean, but you can specify how often)
2) Self testing function (not sure exactly what it is, perhaps a nozzle check?)
3) External cleaning device. Again, not sure what it is but looks promising.

 

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zhenjie

Bobbie: Was aware that the print is from Japan. What I meant was that I was not aware of this new printer being sold/distrubuted in Australia and I keep an eye on the market quite often.

The link you posted is not of the machine. Its more a TJet3/HM1 in that the entire head moves. The external cleaning device is not the wiper blade either, its actually a contraption thats located outside the print head. The brochure however doesn't explain what it actually does. Thats something Cute Wee Thing has to find out!

 

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Cute Wee Thing

Thanks Guys for you immense help and concern for my query I will check out your link BobbieLee and can you please let me know what other questions I should be asking? What do you think of the price?
Zhen - what do you think of the Company Direct Distributors have you heard of them? as you are both based in Melbourne (am I right?) Will check out the link and get right back to you all thank you...

 

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sunnydayz

I am actually in us in california Can you send me the pdf? I would love to take a look at the specs on there to see exactly what is listed on there.

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Always do right; this will gratify some people and astonish the rest. ~~~Mark Twain
BobbieLee

 

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Cute Wee Thing

Hi BoobieLee - this is not the same printer I can email you the pdf if you would like to check it out but I need your own email as I can't seem to attach here through PM you can send me your email by PM if you wish....no problem if you don't.

Soz our messages must have crossed would be delighted to send PDF!

Soz again I meant the the company direst distributors and Zhen are both in Melbourne....I did not make that very clear sorry!!!

 

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Cute Wee Thing

Hi have emailed the PDF to a few of you and things are looking better than I thought - so I'll gather a few more questions than I'll call the distributor today and then I'll let you all know the outcomes! thanks to Zhen and BoobieLee for all you help and advice - looking forward to hearing what BobbieLee thinks of the PDF and Jay also...... watch this space....

 

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sunnydayz

Hi jacqueline,

Yep zhenjie is right, it look kinda similar to my hm1. I would be curious to know what the external device does. But all other features are very similar to my machine. Do you know if it has a white ink agitator? Mine does and this cuts out the step of having to shake the white ink. It appears that the external device may be a system to flush the lines and head which would be cool if that is what it does, but you would still need to clean all of the things that I mentioned earlier even with that. I flush my system every four weeks with distilled water to keep buildup out of my lines. To do this I have to switch out the ink for distilled water. It apprears that this device may be something like that to cut out the having to switch out the ink to do it. That would be a cool feature.

I would definately still plan on the other maintenance as I dont think there is anything that can take care of the parts that need to be cleaned on a regular basis. Also make sure to ask what printhead it uses. I am assuming it is epson based but ask what model printhead it has. Mine has the R2400. Also ask what kind of ink it uses, most here in the us use dupont. I wonder if they use the dupont white there also. It may be we are seeing a new printer out there the other link that you put above has my machine on there the dtg hm1.

I look forward to hearing all of the answers you get

BobbieLee

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Always do right; this will gratify some people and astonish the rest. ~~~Mark Twain
BobbieLee

 

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zhenjie

From all the contact details I can see they seem to be in WA and QLD offices, dont see any mention of a Melbourne office. By all means, if you find a Melbourne office I'll give them a visit this week as I'd like to see the printer in person.

 

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zhenjie

Oh and in addition to the good points Bobbie has raised when asking the distributor. Find out what RIP it uses. That could be one of the most important questions because if its a new RIP (the program you use to print artwork) then many users on this forum might not be able to help you when you run into RIP related problems.

 

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