First let me say that I heard about these guys in other posts about
DTG. They are the one name that consistently came up with positive remarks.
When we were getting into
DTG, we were real nervous because of the initial investment as well as the reviews of problems with the machines. At the last minute, we switched our choice and went with a Blazer Express mainly because we knew that we could get it from Equipment Zone. We felt comfortable in their reviews as a supplier and a place for tech support.
Like all
DTG places we looked into, they invited us down to their place of operation to take a look at the machine. This was nothing out of the ordinary for
DTG suppliers. Sure they were friendly, nice, and made us feel real comfortable... but lets face it, so did everyone else. So far, we saw nothing that really stood out because up until this point, they were still "making a sale" and we all know how great it is
before the sale.
Now, why I am making this post is because of what Equipment Zone has done
after the sale. They have come to stand out, and in my eyes, earn every bit of praise they have been given all along.
After we received our machine, everything was running great. However, we ran into a little (or a big) problem. The white ink wasnt working. After spending hours on the phone with US Screen Printers with no solution and hints of having to pack up this 200 pound machine and send it back at our expense. We decided to call Equipment Zone.
Harry, the owner of EZ, expressed his concern and sympathy for our situation. He said he was going to try to avoid us having to send back our machine because of the time and cost. He sent out Javier (a fantastic, qualified, and superb tech by the way) to see if he could fix the problem so we could get back up and running. Javier came out and not only found the problem but resolved it as well. The problem was a tube that must have came lose during shipping and caused air to get into the capping station thus preventing suction and drying out the print head. Long story short, even after the sale, EZ was more than supportive well beyond what we expected. Javier is a fantastic tech who not only resolved our problem but educated us on many aspecs of the machine that we were not aware of. Harry, the owner of EZ, was more than helpful and sympathetic to our needs, and more importantly has shown us that the good relationship we had before the sale continues after the sale as well.
It is, in my opinion, very rare to receive the quality of customer care that we do with Equipment Zone. They have been more than supportive through the whole process and even here after.
So if your thinking about purchasing a
DTG machine and, like us, are having trouble deciding which machine to go with. Do not underestimate the importance of strong tech support and prompt customer care! US Screenprinters is a great company and we enjoy working with them, but when push came to shove Equipment Zone really shined and pulled us through.
A special thanks to Harry and Javier for really pulling us through there. Thanks again guys, we look forward to working with you in the future.
Thanks Equipment Zone 
And they are very happy doing business there.
