Hi Matt,
Where did you buy the machine from?
Are you using a sheet to cover your image (ie Teflon or silicone parchment) when you're curing?
Also when you are printing with white, I suggest that you treat it like you are printing on a dark shirt. So I think your time should be btw 2-3 minutes depending on your heat press.
Additionally, how are you applying and setting the pre-treatment before printing, that may also be a culprit.
Rod
