No, you don't. However being able to speak fluent stupid helps. Much like a major telecomunications company here, if you don't get the answer your looking for. call them again and get a completely different answer, it changes depending on who your talking too!
They are one of the only suppliers of good infant blanks in Aus though. I have been dealing with them for 9 years and they are easily the most unreliable supplier I have. I only order off them as the LAST resort!
This is however only my expirence in trading with them. Maybe I'm just unlucky.
